Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Japanese Speaking - Live Chat Advisor at The Hut Group
Rudheath, England, GB



The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking – we like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates and it is part of the DNA that has led to our incredible growth.


Role Summary:


International Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, Illamasqua, Coggles and Pro Bike Kit.


The Customer Service Team is the first point of contact and will use a range of communication methods to ensure that enquiries are dealt with efficiently. Advice and guidance is given from start to end throughout a world class Customer Service Experience.


We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence.



What will I be doing? 


Responding to customer’s queries via Live Engage software

Working to department targets

Up-selling and cross selling

Maintaining a high level of quality on all correspondence with customers

Striving for first time resolution

Assisting with social media queries where required

Assisting with phone calls where required



Required skills and experience


Fluency in language both written and spoken is essential

Candidate must also be fluent in English

Professional and friendly telephone manner

Attention to detail

Excellent listening skills

Flexible, reliable and trustworthy

Able to work under pressure


Hours: 42.5


Location: Northwich, CW9 7RA


Salary: Competitive + Quarterly Bonus + Sales Commission

Stay in touch with Balderton

Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.