At GoCardless we are looking to scale from processing £4 billion a year to over £10 billion, and beyond. Our vision is to build a global payments network, making payments on the internet simpler no matter what country you're in. To further help us achieve this goal, we’re looking for a meticulous, curious and organised problem-solver to join our growing Customer Success team.
As a Customer Success Manager, you will be responsible for the long term success of our merchants with GoCardless.
Day to day, you will:
Work closely with Sales to run efficient and effective merchant handover meetings
Actively organise operational and strategic business reviews with your merchants to optimise their usage of GoCardless and discover opportunities to add more value
Create success account plans and growth plans for each of your merchants and keep these updated
Advocate for our merchants internally by delivering informed, quantified feedback
Utilise Customer Success tools and work with the wider Success team to provide a consistent level of service to our merchants
Manage and co-ordinate critical issues by working with our Operations and Engineering teams
Work closely with the Head of Customer Success to refine and improve processes
Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies
We’re looking for someone who relishes the challenge of understanding each merchant and their industry. You should apply if:
You enjoy solving problems, but prefer preventing them
You have a proven track record in understanding complexity and then simplifying processes
You enjoy building and championing relationships with clients and internal stakeholders
You are commercially astute
You are naturally inquisitive and driven to do your best
You are able to stay organised and calm, even in high pressure situations
You have experience prioritising between multiple important and urgent issues
You love working cross-functionally and partnering with other teams on projects
You believe clients should be at the forefront of our efforts
An additional language such as French, German or Spanish is desirable
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