CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Solutions Architect at The Hut Group
United Kingdom

DESCRIPTION

THG aims to be the World's leading Online Health & Beauty Destination. We are currently the UK's leading multi-website online retailer with rapidly growing global operations and a unique proprietary technology platform. With over 16 million customers worldwide and 400 million visits to our sites annually, we understand the importance of reliable technology and a data-driven expertise.

The Hut Group (THG) is one of the world’s largest and fastest growing fastest-growing technology start-ups. THG has cemented its status among the UK’s biggest privately owned companies. With locations across the globe, THG is a technology-led unicorn with continued ambitious growth and investment plans for 2019, worldwide.

Our software is the core of our business and enables the company to continue to grow and thrive. The Group's industry leading and proprietary technology platform powers its own consumer sites plus global media partners and brand owners, including: Unilever, Nintendo and the Daily Mail Group. We develop all of our own applications in-house with our Development Delivery Teams. In order to enable our Delivery Teams to continue to achieve, we are always looking for bright and intellectual people who are happy to push boundaries and really challenge the status quo.

Led by world-class technologists with a diverse range of backgrounds ranging from Silicon Valley tech giants (Google, Amazon) through to Hedge funds and Algorithmic Trading Firms. You will be surrounded by highly intellectual and passionate colleagues, all with the common goal to help us grow this business globally, fast.

REQUIREMENTS

Responsibilities

 

  • Utilize deep technology expertise to help design supportable, scalable technology solutions based on requirements provided by clients.
  • Identify and handle key customer technical objections, prescriptively guiding them to success.
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty, influence new acquisition account’s and enable revenue growth.
  • Maintain a deep understanding of our product portfolio, competitive differentiators and industry developments to accurately address our client’s objectives.
  • The ability to communicate with developers to senior management at the VP and C-level.
  • Responsible for all aspects of the client relationship ensuring effective management of client inquiries/issues.
  • Maintain up-to-date industry and market vertical information to provide expert guidance on IT direction.
  • Present solutions to customers and prospects with depth of knowledge sufficient to earn credibility, and be able to handle objections, questions, or alternative ideas.
  • Identify current and future customer service requirements
  • Assist our sales teams in generating revenue and increasing market share.
  • Support sales efforts throughout the sales order creation process ensuring all technical requirements are satisfied and to ensure accuracy in delivery.
  • Serve as primary customer point of contact for "what if" questions, thus freeing the operations team to focus on customer support.
  • Regularly report progress with all Sales Teams.
  • Travel throughout the UK expected at times.
  • A familiarity with modern web application architectures (OS, Hypervisors, Databases, API/Scripting, cPanel).

 

Required Qualifications:

  • 5+ years of customer facing experience in a technical consulting, systems engineer, or presales engineering role.
  • Deep understanding of dedicated servers, networking, virtual machines, back-up strategies, load balancing, OS, Applications, storage solutions, and cloud computing technologies
  • Requires exposure to a range of IT environments, industry sectors & technology stacks.
  • A track record of success developing and deploying technical solutions to business problems
  • Excellent oral and written communication skills.
  • Experience designing and deploying computing infrastructure solutions that span a variety of technologies (i.e. storage, networking, compute)
  • A deep passion for technology and a love of learning new things
  • Comfort operating in a fast paced environment that’s constantly evolving and changing
  • Bachelor’s degree in an Engineering, Science, Information Technology or related field

 

Preferred Qualifications:

  • One or more relevant industry recognized certifications: i.e. RHCE/A, MCITP, CCNA, VSP, CISSP, ITIL foundations.
  • Hands-on experience with cloud computing (IaaS or PaaS) platforms
  • Extensive managed services, consulting, technical support, and/or application development experience preferred.
  • Must be organized, detail-oriented, enthusiastic, resourceful and capable of envisioning innovative solutions in a complex environment.
  • A working understanding of networking (DNS, routing/peering, caching/content distribution), infrastructure (servers, routers, firewalls, load balancers).
  • A familiarity with modern web application architectures (OS, Hypervisors, Databases, API/Scripting, cPanel).
  • High degree of professionalism with excellent team and relationship building skills.
  • Experience with big data, digital video distribution and/or online video gaming markets is a plus.



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