Customer Success at Tessian
At Tessian, we are fixated on our customers’ success. We work with some of the world’s leading law firms, investment banks and technology companies, and it’s our mission to make their decision to use the Tessian platform the best they’ve ever made. Our dedication and passion for ensuring our customers are amazed by Tessian at every stage of the customer journey is highlighted by our best-in-class client retention rate.
With the company growing by 500% year-on-year (based on revenue) and our customer base increasing exponentially, and we are now looking for a customer-focused leader to scale our Customer Success team through the next phase of growth. Working collaboratively across all areas of the business, you'll inspire and grow a team to create amazing customer experiences at all aspects of the customer journey including onboarding, training, support, and content. You will take a data- and metric-driven approach to owning and reporting on key customer health metrics such as NPS, retention and advocacy.
This is an incredible opportunity to join one of the fastest growing enterprise technology companies in Europe and own a key area of the business. You will find Tessian an exciting and truly fast-paced environment to work and progress your career alongside exceptional people who’ve achieved groundbreaking results.