CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Head of Customer Operations at Tessian
London, GB
Customer Success at Tessian
 
At Tessian, we are fixated on our customers’ success. We work with some of the world’s leading law firms, investment banks and technology companies, and it’s our mission to make their decision to use the Tessian platform the best they’ve ever made. Our dedication and passion for ensuring our customers are amazed by Tessian at every stage of the customer journey is highlighted by our best-in-class client retention rate.
 
With the company growing by 500% year-on-year (based on revenue) and our customer base increasing exponentially, and we are now looking for a customer-focused leader to scale our Customer Success team through the next phase of growth. Working collaboratively across all areas of the business, you'll inspire and grow a team to create amazing customer experiences at all aspects of the customer journey including onboarding, training, support, and content. You will take a data- and metric-driven approach to owning and reporting on key customer health metrics such as NPS, retention and advocacy.
 
This is an incredible opportunity to join one of the fastest growing enterprise technology companies in Europe and own a key area of the business. You will find Tessian an exciting and truly fast-paced environment to work and progress your career alongside exceptional people who’ve achieved groundbreaking results.

We'd love to meet someone who:

    • Is a proactive self-starter that will obsess over everything customer-related
    • Is a customer-focused leader with a proven track record of success
    • Has a deep understanding of SaaS and how important customer success is to the growth of a company
    • Understands how to nurture, support and motivate a team
    • Has exceptional communication skills
    • Picks up key technological concepts quickly
    • Has a strategic mindset and can think outside the box
    • Uses data to inform and verify decisions
    • Demonstrates powerful team spirit and builds consensus whilst coordinating across teams

Why we think you'll love it here:

    • You’ll work alongside amazing, high-performing colleagues that have excelled at every stage in their academic and professional careers
    • We offer a competitive salary and equity options with every role
    • Everyone gets 25 days of paid annual leave (33 days including bank holidays)
    • Company contributions are made towards your pension
    • You’ll get a brand new Macbook to work on
    • We have a communal company lunch twice a month, and regular team socials and activities
    • There are plenty of office snacks including fruit, nuts, bread, and cereals, and amazing coffee
    • We offer a cycle to work scheme, eyecare vouchers and childcare vouchers
    • Weekly yoga sessions in the office
    • If you’re coming from abroad, we’ll provide relocation assistance including flights, accommodation in an AirBnB for a week, and salary payments to an international bank. Over 25% of the company is international and we’re always as supportive as we can be in helping people make the move



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