Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Success Manager - Onboarding (French Market) at Aircall
Paris, FR
Aircall’s mission is to transform the business phone industry!
Aircall is an advanced cloud-based phone system, complete business phone and call center software in one single tool. Our platform easily integrates with CRMs, support, and SaaS tools, giving users all the context they need to close more deals and deliver superior service.
With no hidden fees and no hardware to manage, Aircall gets deployed and is operational in a matter of minutes.
By redefining the idea of a business phone operator, Aircall has convinced more than 5000 companies worldwide - including Uber, SpotAHome, TravelBird.

What you will do :

      • Manage the onboarding process for a portfolio of new French customers simultaneously
      • Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements...
      • Troubleshoot issues reported by customers during the implementation process and provide solutions
      • Create and improve processes and systems for scaling the implementation and training of new customers

What we are looking for :

    • Excellent verbal and written communication skills
    • Passion for consistently providing excellent customer experience
    • Comfortable managing several tasks and issues in a fast-paced environment
    • French is the main language but our team is international
    • Tech curious / geek is a bonus as we onboard customer on a SaaS solution
    • Previous experience in a similar environment would be appreciated
We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment -- these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.
What we offer :
- Amazing startup atmosphere and team spirit
- Sunny offices in the center of Paris with ping-pong table, music studio, free food/drinks and regular team parties
- Immersion in the Parisian startup ecosystem and opportunity to work with some of the most promising startups
- Competitive package with bonus compensation based on performance
- Yearly team offsites to exotic locations bringing together our Paris and NYC team

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