This role is a 12 month contract.
Go the extra mile to delight our customers.
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe and now Australia! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.
We're looking for bright, empathic people to join our (remote) weekend team (two shift patterns available; details below) and provide first-rate 24/7 support and guidance to our UK, European, North American and Australian users. The expected start date for this role is Tuesday 02nd April 2019.
We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap.
As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.
You'll work as part of a wider team of around 15 who work with our UK, European, Australian and North American merchants to solve tough problems and provide legendary service. You’ll be working remotely handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible.
We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.
The ideal candidate
The remote shift(s) require you to have:
The comfort of working from your own home
After the first 4 weeks of onsite training (day time hours; 9.00am to 6.00pm) at our office in London this role will be remote based with one day each quarter worked in our London office on the day shift (9.00am to 6.00pm). Plus, you will occasionally be expected to attend training in the office.
Shift patterns and corresponding salaries
1st working pattern: £12.10 p/hr
Saturday 12.00am (i.e. Friday night) to Saturday 12.00pm
AND Sunday 12.00am (i.e. Saturday night) to Sunday 12.00pm
2nd working pattern: £11 p/hr
Saturday 12.00pm to Sunday 12.00am
AND Sunday 12.00pm to Monday 12.00am
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