CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

IT Support team Leader at The Hut Group
London, GB

DESCRIPTION

About The Hut Group:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

 

Responsibilities:

  • Managing IT Support across 3 sites in Central London and 2 in South West (Ideally can drive)
  • Support internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
  • Monitor assigned Incidents, Service Requests and Queries
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of workstations
  • Perform computer management and system administration activities
  • Perform hands-on assistance when necessary to resolve issues with core networking switches, routers, wifi access points and storage arrays
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Support of the following Technology: Microsoft Office products, Windows 10, Macs, Desktops, Laptops, Printers, Networked copiers, basic LAN/WAN connectivity, telephony products (IP phones/mobile phones) and mobile devices
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the IT Service Desk are allocated to the relevant support team in a timely manner and resolved

REQUIREMENTS

ESSENTIAL SKILLS & EXPERIENCE

  • Appreciation of ITIL methodology
  • Active Directory toolset with basic to advanced-level configuration experience
  • MS Office 2016 and or 0365 or other SaaS bases service support
  • Experience writing and updating operating instructions and documentation and equipment auditing
  • MCITP/MCP/MCDST or equivalent knowledge in Enterprise-level desk side computing
  • All Microsoft products suites and Operating Systems
  • Experience of Apple products (Mac Book, iPad, iPhones etc)
  • Asset management

BENEFICIAL SKILLS & EXPERIENCE

  • Experience of Cisco networking and wireless products [IOS / Nexus / Meraki]
  • Networking & VPN & SOHO wireless networks including TCP/IP, RDP,
  • Wireless Network operation, management and troubleshooting
  • Server Room Infrastructure

BENEFITS

We offer:

Competitive salaries plus discounts and benefits

Leadership and Development training throughout your career

An exciting, fast-paced working environment where you will work with and learn from the best in the business




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