CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

French & Spanish speaking social & customer experience executive at The Hut Group
Manchester, GB

DESCRIPTION

About The Hut Group:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About the Division:

Consumer, home to THG’s heritage sites and true home of the geek. Includes Brands such as Zavvi, iwantoneofthose, and Popinabox - some of Europe's largest online retailers for Licensed Merchandise, Collectables, and Gifting products.

There’s a real passion and drive within our innovative team, to both achieve and be part of something special. This attitude and culture has been key to driving rapid international growth. A focus on in-house produced and exclusive products through our print on demand facility, has accelerated evolution of the sites away from traditional entertainment retailers towards growing Merchandise and Collectable markets – an area we plan to continue our investment in. We are looking for creative, innovative, and resourceful people to come and join us on our exciting journey.

REQUIREMENTS

  • Overall responsibility for the growth strategy and brand identity of the social media channels
  • Deliver best in class customer experience partnering closely with the Pop In A Box team to build engaging content and campaigns
  • Managing day-to-day tasks on the accounts by setting up, running, optimising and analysing paid social and organic social ads
  • Identifying new and innovative ways to drive traffic to the website as well as developing and improving traffic
  • Identify new opportunities to help grow the Pop In A Box brand, awareness and reach
  • Responsibility to work within the budget and ensuring the best possible Return On Investment
  • Ensure social media activity is regularly audited to ensure quality and consistency.
  • Seek partnership opportunities with external contributors and/or publishers to drive reach new audiences
  • Seek opportunities to develop relationships outside of our Social Media channels such as contacting and engaging with Facebook Pages and Groups
  • Responding to customer queries received via Social Media and ensure their best possible resolution for the customer
  • Outreach and manage all social influencers to work with and promote Pop In A box

 

Ownership of the Customer Experience

  • Seek opportunities to develop relationships outside of our Social Media channels such as contacting and engaging with Facebook Pages and Groups
  • Responding to customer queries received via Social Media and ensure their best possible resolution for the customer
  • Outreach and manage all social influencers to work with and promote Pop In A box
  • Able to speak and write French and Spanish fluently

BENEFITS

  • Competitive salaries
  • Discounts across all of our brands - up to 40%
  • Real responsibility from the start of your career at THG
  • Discounted Haircuts
  • Discounted Gym membership
  • Access to onsite doctor
  • Enrolled onto company pension plan
  • Training program via the THG academy
  • Leadership and Development training throughout your career
  • An exciting, fast paced working environment where you will work with and learn from the best in the business



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