CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Multilingual Live Chat Advisor at The Hut Group
Rudheath, England, GB

 THG:

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group are fast becoming the world’s most important online retail organisation.

The Hut Group’s primary focus is health, beauty, prestige, and nutrition related consumer goods and the company owns and operates many leading brands including LookFantastic.com, ESPA, Grow Gorgeous, Mio Skincare, and MyProtein.com - The world’s #1 online sports nutrition brand.

Myprotein is simply the world’s leading online sport nutrition brand, with a range of over 2,500 high quality products and an activewear and accessories collection. A position that can only get stronger as it becomes available in an increasing number of markets.

Role Summary:

Customer Service advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, enquiries and complaints are resolved at the first point of contact.

As part of our Live Chat Team, advisors are expected to provide quick and effortless service answering questions that range from product advise to general order related queries. With frequent incentives, the Live Chat Team have the opportunity to be rewarded for their sales, speed and reliability.

We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence. Once this confidence is established our advisors are required to assist customers with queries pre-sale as well as post sale.

REQUIREMENTS

What will I be doing?

  • Responding to customer’s queries via Live Engage software
  • Up-selling and cross selling
  • Working to tight department targets
  • Maintaining a high level of quality on each contact
  • Striving for first time resolution
  • Assisting other areas of the business where needed.
  • Required skills and experience
  • Attention to detail
  • Excellent listening skills
  • Flexible, reliable and trustworthy
  • Able to work under pressure
  • Ability to speak English and an additional language

  • BENEFITS

    • Competitive salaries plus discounts, sales commision, benefits and quarterly bonuses
    • Leadership and Development training throughout your career
    • Permanent - 42.5 hours per week



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