Please note this role is a part of the Apprenticeship Scheme - this is a perfect opportunity for school leavers and is a great alternative for those that do not wish to attend University.
Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group are fast becoming the world’s most important online retail organisation.
The Hut Group’s primary focus is health, beauty, prestige, and nutrition related consumer goods and the company owns and operates many leading brands including LookFantastic.com, ESPA, Grow Gorgeous, Mio Skincare, and MyProtein.com - The world’s #1 online sports nutrition brand.
Myprotein is simply the world’s leading online sport nutrition brand, with a range of over 2,500 high quality products and an activewear and accessories collection. A position that can only get stronger as it becomes available in an increasing number of markets.
Customer Service advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, enquiries and complaints are resolved at the first point of contact.
As part of our Live Chat Team, advisors are expected to provide quick and effortless service answering questions that range from product advise to general order related queries. With frequent incentives, the Live Chat Team have the opportunity to be rewarded for their sales, speed and reliability.
We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence. Once this confidence is established our advisors are required to assist customers with queries pre-sale as well as post sale.
What will I be doing?
- Completing monthly objectives in timescale set by NVQ assessor
- Completing 3 hours NVQ / Training / Study Time per week as part of NVQ qualification
- Striving for first time resolution
- Striving to learn and ensuring the correct information is obtained to complete NVQ modules
- Responding to customer’s queries via Live Engage software
Required skills and experience
- Confident communicator
- Excellent listening skills
- Attention to detail
- Punctual/ reliable
- Calm and patient
- Able to work under pressure