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Customer Communications Writer at Prodigy Finance
Cape Town, ZA

Prodigy Finance - who we are

Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$500 million through the platform to fund over 12,000 students from over 150 countries.

Our team of over 160 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town. We also have an office in New York plus team members based across Europe and Asia.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

Why this is an amazing opportunity

This role is perfect for an experienced communications Writer who wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast growing company.

The sense of impact and reward will be huge.  You will help to build a product which makes a very real difference in the world. Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 150 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.  You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible. If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

Be a part of a pioneering global growth company

Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now

Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it

Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)

We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop

Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise

Build a platform that helps to make a very real difference in the world

What you will do in the role

You will join our global Marketing team, where you will play a lead role in producing written communication to our international customers across all touch-points of their journey to becoming a borrower of Prodigy Finance loan products.

You’ll work with teams across the business to help deliver the right message in the right way, as a champion of user experience and a customer advocate, managing the entire process from brief to execution. You will help set our written tone.

Specific responsibilities are to:

Develop communications plans, copy and content calendars for customer facing programs, product announcements, marketing campaigns and community newsletters

Provide a consistent voice for communications and customer facing product experiences including conversation structure, ideal phrases, and navigation ideas

Manage briefs from stakeholders across the business, translate their objectives and requirements into engaging and intuitive customer facing communications, and deliver with consistency across distribution channels

Copywrite customer facing communications drafted by stakeholders

Work closely with the cross functional Communications team to improve customer journeys through their lifecycle, and create copy for all touch-points including our digital platform, email and SMS

Work closely with Product and UX to improve copy through testing

What you will be measured on:

Ability to generate value by creating written communications that delight customers

Create a voice for Prodigy communications, and champion that voice through the company, helping others write correctly and more on-brand

Ability to work in a fast paced environment, producing large volumes of quality written content in a short space of time

Ability to develop strong relationships with multiple stakeholders across different teams

Desire to continuously strive for improved quality through optimisations and development of test campaigns

What you need to be great at

Copywriting; excellent writer, editor and experience in delivering written communication

You obsess how language is used throughout a customer experience

You are comfortable moving between multiple projects and maintaining a consistent voice throughout

Strong attention to detail

Exceptional organisational skills, proven ability to manage multiple, competing priorities

Customer empathy. You need to be passionate about customer experience and obsessive about ensuring that we communicate clearly and effectively with them

Relationship builder able to build and foster excellent working relationships across a number of teams including Marketing, Business Development, Operations and Product

Able to work and learn quickly in a fast paced, fun and dynamic environment

Team player; motivated by a fast-paced environment; a growth mindset

Who we are looking for; track record must haves

1-3 years’ experience in a customer communications, copywriter role

Strong copywriting skills, with a portfolio of writing to demonstrate your ability

Experience that would be nice to have (but we’ll trade off if everything else fits)

Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as you set up processes and frameworks for us to grow into. If you haven’t worked in a start-up before, you need to show us that you have a real desire and potential to be successful in a young, high-growth, non-corporate company

Experience working in financial services or compliance regulated environment

The Prodigy Finance fit; attributes which run true in everyone at Team Prodigy

To be an A player at Prodigy Finance, you need to possess – in spades - the following attributes:

Innovative + Smart

Be curious enough to want to know more, think out the box, maybe even break the box, show initiative and be smart about it to find implementable, impactful solutions.

International + Accountable

Push yourself to be better every day. Work with others across the world, be resilient, add value and then hold yourself accountable. Encourage and celebrate each other.

Energetic + Fun

Sense of humour = survival. Bring energy and fun. Wear your heart on your sleeve. Work hard and find the time to play. We’re in this together.

Do you want to be our next Customer Communications Writer?  Here’s what to do now:

If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.

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