we are looking for a Customer Success Executive to join our high-growth SaaS company. We are using big data analytics, machine learning and cutting edge technology to revolutionise the way financial service companies protect themselves from criminals, terrorists and money launderers.
As Customer Succes Executive, you'll primarily support our client portfolio – you will need to get to know their businesses and goals and help them make the most out of our technology solutions. You will be their advocate and the one they’ll turn to for advice, ideas and support.
You will be responsible for ensuring the overall satisfaction of our clients, and making sure ComplyAdvantage constantly exceeds client expectations. Given the early stage of this business we'll also need your help with shaping the team structure and strategy and deliver vital customer feedback into our product roadmap.
You'll get to work with a wide range of FinTech and Financial companies from large banks to small startups while applying your skills and knowledge to manage and develop the relationships with our clients and maximise customer satisfaction.
It’s a proactive, high-energy, fast-paced environment and we’ll give you the support you need to thrive!
Every day we look to solve highly interesting and challenging problems that can help people better live their lives free from fraud, corruption, money laundering and terrorist financing. We have developed modern, web based applications that allow our growing list of international clients to detect, and ultimately prevent, illegal money transfers. We reduce crime and criminal activity through the creative use of technology & design and disrupt the compliance industry while doing so.
After securing Series A in a funding round led by Balderton Capital, and tripling our revenue each year, we are now scaling the business globally into international markets.
To achieve this, we are significantly growing our team and we need the best people onboard to help us.
The team values that ComplyAdvantage subscribes to include:
- Continuous improvement - try new things, take risks, embrace failure!
- Whatever it takes - we compete as a team, and win (or lose) as a team.
- Results driven - focus on the goals, and be hungry to win.
- Inclusion - be respectful, friendly and include others in decision making.
- Full time role based in our London office, but with flexibility to work remotely part of the week
- Competitive salary based on experience with six monthly review for potential increases
- Generous commissions and bonuses (uncapped)
- Share option scheme
Everything we do is greenfield - joining us at the stage means your work will have a visible impact on the future of ComplyAdvantage.