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CRM Associate at Luno
London, GB

Our mission: Upgrade the world to a better financial system.

  • We make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.
  • We are series B funded, raised over $13m in funding since launch, and backed by the Naspers Group, Digital Currency Group, Venturra Capital, Balderton Capital, and Rand Merchant Investment Holdings.
  • We are committed to building a diverse team. We have over 200 employees with 26 different nationalities, 40% of whom are female with offices in London, Singapore, Cape Town, Kuala Lumpur, Lagos, and Jakarta.

Core products

  • Luno Wallet: Cryptocurrency conversion, storage, and consumer payments
  • Luno Exchange: Professional cryptocurrency trading platform
  • Luno Enterprise: Open API’s, institutional investors, merchant integration


The role in a nutshell 

Our marketing team is expanding rapidly on a global level and as we grow, retaining and nurturing customers through CRM has become a key focus for the marketing team. As CRM Associate you will play a key role in driving growth through customer retention. 
Planning, implementation and optimisation of multichannel activity (via existing and new life cycles) is essential to this role. 
You will ensure that customers receive the right message at the right time by using data to segment the database in a logical way. As the right hand of our CRM Manager, you'll make massive impact on devising and implementing a CRM strategy across email, in-app and push messaging. The keywords for this role are: hunger for knowledge, ambition and execution.

How you'll be contributing to our success 🚀

  • You'll take ownership of all the campaigns
  • Focus on both data-led insights, as well as a deep understanding and segmentation of customers
  • Drive the delivery of best in class CRM programmes across a growing number of markets globally
  • Plan and create customer journeys for In-app, Push, SMS & Email communications
  • Work closely with country managers to plan global strategy and execute local plans
  • Be part of the development of new email templates as well as the integration of the CRM platform
  • Do A/B testing different hypothesis by content and communication channels

What we'd like you to have

  • A university degree plus a minimum of 2 years' working experience in CRM
  • Experience working with a B2C focused business - ideally in a mobile first/digitally lead environment
  • Strong working knowledge with ESPs such as LeanPlum, Braze, Salesforce or Adobe Marketing Cloud
  • Experience with HTML
  • Humour, because we love a good laugh

More about this Opportunity

Cryptocurrencies are rapidly changing the financial landscape, and the Luno team is at the forefront of this revolution. If you’re looking to work on something truly global and disruptive with a forward thinking  and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is the opportunity for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You'll need to hold the legal right to work in the UK already, as we cannot provide visa sponsorship.

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