CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Creator Support Agent (Contract) at ROLI
London, GB

ROLI is looking for a Creator Support Agent (Contract) to provide exceptional technical support for our growing base of customers. This role is available as either a full-time or part-time 3 month contract position with potential for extension.

As a Creator Support Agent, you will play a key role in building upon our existing customer relationships, whilst also fostering new ones by providing helpful and engaging responses to more general enquiries.

Our global Support Team is a tight-knit group that work together in providing advice and solutions to help our creators get the most out of their ROLI products. Based in London with a satellite office in New York, each member of our team brings a unique talent that contributes to the overall strength of our work.

This is a unique opportunity for an enthusiastic, determined and attentive individual who is eager to grow in a dynamic start-up environment.

What you’ll do:

  • Provide a high standard of warm and friendly technical and sales support to our customer base
  • Engage and offer troubleshooting and assistance to existing and potential ROLI and FXpansion customers via email, live chat, user forums and phone
  • Answer varied support requests as evenly and quickly as possible
  • Answer general enquiries about ROLI and FXpansion products
  • Foster ROLI evangelists by providing a customer support experience that strives to both address problems and build relationships

What you’ll need:

  • A strong understanding of MIDI
  • Proficiency with Mac OS and Windows
  • A basic understanding of some popular digital audio workstations and plug-ins (eg. Ableton Live, Logic Pro X, Cubase)
  • A pleasant manner with the ability to communicate effectively and efficiently
  • Experience working with customers
  • The ability to communicate technical information in a way that is easy for non-technical people to understand
  • Excellent communication skills, both written and oral
  • Superb attention to detail and strong organisational skills
  • Experience working within a small team
  • An unflappable disposition, with the ability to remain patient and calm in all situations
  • Flexibility to work some Saturdays and some holidays (you do get the following Monday or bonus day off for working holidays!)
  • A passion for music and technology

Bonus Points:

  • Basic understanding of ROLI products and MPE
  • Fluency in additional languages
  • Familiarity with Google Mail, Docs, Sheets and Google Drive
  • Availability for an immediate start

Every member of the ROLI team benefits from:

  • The opportunity to work with the leading minds within technology, hardware, and music creation to directly impact the way we create and interact with music
  • A great working environment, featuring daily complimentary homemade vegetarian lunches as well as fresh baked bread, limitless home­made GOLDnola
  • A dedicated company-wide Hack Day every four weeks to expand your skill­s
  • Frequent friends and family events

Our permanent team members also get to enjoy:

  • A competitive health care cash plan
  • A company pension scheme
  • 23 days holiday with 2 additional social impact days and the standard 8 statutory holiday days
  • 20 hours per year dedicated to volunteering within the local community
  • ‘Lending Library’ of all ROLI products
  • Team member discounts on ROLI products
  • Wellness programme including fortnightly massages, weekly guided meditation and yoga
  • Apple laptop and relevant software licenses for your role and beyond
  • Generous Parental Leave policy
  • A generous bike-to-work scheme plus in-house bike storage

To learn more about us and our culture, check out:




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