Go the extra mile to delight our customers.
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe and now Australia! We have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.
We also partner with over 200 different softwares to provide our customers with a payment solution that works with the software they’re already using. Our partners include accounting software like Xero, health and fitness management systems such as TeamUp, subscription billing platforms like Chargebee and many more.
We pride ourselves on listening to our users and doing everything we can to solve their problems, from answering questions to getting a new feature added to our product roadmap.
We’ve built a new Partnerships Support team to give our partners and the merchants using our service through them a better GoCardless experience.
You’ll learn the complexities of our product and how to distill this into clear, useful answers. Over time, you will become an expert in the multiple ways in which our merchants use GoCardless, from the dashboard to the API, with a specialist focus on partner integrations, so that you can solve every problem that comes your way.
This isn’t a customer facing role, however you’ll sometimes be an escalation point for queries from our merchants that use GoCardless through one of our partners, utilising our in-house systems to help ensure that you can deliver the best support experience possible.
As a member of our Partnerships Support team, you'll represent our connected merchant’s voice across the company. As your knowledge and experience grows, you’ll help inform our product roadmap to ensure we are always building something people want.
You'll work with the wider support team who work with our direct merchants to solve tough problems and provide legendary service. We also run regular internal training sessions to ensure the whole team understand the complexities of the product, our partners and the implications of any new features.
We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth.
Responsibilities will include:
The ideal candidate:
This role would suit someone who is passionate about the customer experience operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none.
In your application, we would like to see a cover letter which outlines your motivation to apply for this role. We welcome a wide diversity of applicants, and our team are from a variety of backgrounds, so if you’re unsure please apply.
Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.