Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility. We’re a high-energy, fast-paced, and fast-growing company. You’ll need the ability to understand and adapt to rapid product and technology developments as we work in close partnership with customers. You’ll have the support of a seasoned executive management team and world-class investors.
The Senior Product Support Analyst role is part of our Intelligence Services group, driving problem solving, product bug escalations, threat intelligence solutions support, and intelligence alert configuration tuning.
You’ll be responsible for resolving client inquiries stemming from Recorded Future’s application portal and API, as well as providing guidance on product functionality. At the same time, you’ll occasionally be asked to get your hands dirty supporting custom solutions for our customers using our various APIs, and partner integrations.
We’re looking for a candidate with:
Don't forget to check out our podcast! Join the Recorded Future team, special guests, and our partners from the CyberWire to learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence. All episodes are free and available on iTunes, GooglePlay, and Stitcher.
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