CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Service Representative - Chicago, IL at 3D Hubs
United States of America
Does the idea of working with customers from the greatest Engineering companies excite you? Do you love ensuring customers get the best possible experience? Then the 3D Hubs Customer Service Representative role is just what you have been looking for!
 
The face of manufacturing is changing and 3D Hubs’ distributed manufacturing network is right at the forefront. 3D Hubs is changing the way customers source parts and we are now looking for an energetic Customer Service Representative to join our team in Chicago. 
 
At 3D Hubs we believe customers should be able to contact us any way they want meaning as the 3D Hubs Customer Service Representative you will work on the phone, our online chat and our internal ticketing system. To be successful, you need to be highly organised, time-efficient, and ready to get your hands dirty. In return you’ll get acquainted with the wonders of online manufacturing and get insights into how a world leading company uses cutting edge technology to solve problems.

What you'll do:

    • Use our in-house software to manage all phone, online chat and email requests from customers
    • Collaborate with all 3D Hubs teams to ensure requests are solved as quickly as possible.
    • Curate our online Help Centre to ensure customer can easily find the answers to their questions
    • Work in our new US office with a brand new team

What it takes:

    • A desire to ensure our customers have the best possible experience when using 3D Hubs to manufacture their projects
    • The ability to work in a high pressure environment and meet strict delivery deadlines while managing a large number of different orders at the same time
    • Strong analytical skills and the ability to solve problems under pressure
    • Excellent time management with a desire to improve efficiency and workflows
    • Good english communication skills given the continuous interface with our manufacturing network and customers
    • Bonus: Manufacturing experience

Why 3D Hubs?

    • Opportunity to have impact in a high paced culture and accelerate our growth
    • Fast career development opportunities that align with the growth of the company
    • Highly competitive compensation and health-insurance benefits
    • Dynamic, international team of 60+ people from 30+ nationalities
    • Learn more about us on our Office Instagram and Careers page
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
 
The story of 3D Hubs
3D Hubs makes manufacturing easy from prototyping to production. The online platform provides readily available production capacity for the fastest lead times and most price-competitive parts. Simply upload designs to receive instant quotes for 3D printing, CNC machining and Injection Molding. 3D Hubs’ automated Design for Manufacturing (DFM) analysis detects any potential issues before production begins, eliminating risk for customers.
 
Founded in 2013, 3D Hubs has produced more than 2,000,000 parts, serving engineering companies of all sizes.



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