Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Director of Communication & Brand at GoCardless
London, GB

Launched in 2011 by Hiroki Takeuchi, GoCardless' purpose was to make taking recurring payments from your customers simple, and achieved this by allowing businesses to easily set up and manage Direct Debit payments with a mixture of slick dashboards, simple website integration and over 150 partnerships with different accountancy solutions (Xero, Sage, Quickbooks etc).

Since 2011 we have grown to ~40k merchants globally, processing $10 billion of payments annually, with industry leading growth and sales metrics. Now we are ~300 people and ready to go global having already launched in the UK, Australia, New Zealand, France, Italy, Germany, Spain and the USA. 

By Spring 2019 the GoCardless network will cover 75% of the world recurring payments volume, a total market volume which is in excess of $40T.
In addition to international expansion we will are also releasing new products (3 this year) and aim to become the leading voice in the conversation around payments. 

GoCardless raised an additional $75 million dollars in Series E Funding in February 2019 in order to fund the global expansion. Existing investors Notion Capital, Balderton, Passion Capital and Accel are joined by Google Ventures, Adams Street Partners and Salesforce Ventures. To date GC has raised over $125 million. 


The opportunity

We are looking for an outstanding Global Comms & Brand Director to help establish GoCardless as the leading brand for recurring payments globally. This is a great opportunity for someone to lead defining the payments category with a brand which is already loved by its customers all over the world. Now that the business is beyond start-up status, we need to act and operate as a brand at a global level and educate our enterprise customers about the benefits of GoCardless' payments technology. 


Role and Responsibilities 

As the Global Communications & Brand Director for GoCardless, you'll drive the business to super-brand or "category defining" status. Overall, the combined measurable goal will be doubling prompted and unprompted awareness in GC's markets.  

Your initial goal will be to set a communications strategy across both SMB and Enterprise for all operating markets. The remit for this individual is broad sitting across communications, content and social; the team will comprise of ca.10 people based in the UK. 

You will own the corporate and brand communications strategy and its part in driving our overall marketing strategy, with the opportunity to set an entirely new direction for content creation, PR and social media.


Goals for year 1: 

  1. International expansion - the business has further expanded to Australia, New Zealand, US, Canada, France, Germany and Spain. 
    To implement a communications strategy this is executed in the UK incorporates all markets. 

  2. New product launches- three new products to be launched this year. You will partner with the very talented design team and product marketing lead to execute this. 

  3. Driving enterprise demand - the business is well loved and used by small businesses. A key growth area for GoCardless is driving enterprise growth. Designing a communications plan which incorporates these customers as a target across PR, digital, social content is a top priority. 

  4. Develop the media profile for the CEO, leveraging his strong communications skills and underdeveloped profile. 

  5. Have responsibility for the corporate comms of GoCardless Ltd today with financial analysts & going forward with private or public equity markets. 

Leading content and social: GoCardless will become the leading voice in the conversation around payments and a scalable content strategy will sit at the heart of this. With a great team leader in place covering content and social, you will set the strategy for how educational content is produced and shared across channels, worldwide. You will shape/ scale the team to deliver on this plan. The plan will increase share of voice also from a social media perspective. 


The successful candidate must have a strong mix of communications experience, in a business that has shifted the way customers buy within a category, whether b2c or b2b and with high growth. 

  • You can demonstrate delivery of multiple and complex marketing campaigns.
  • You are an expert in Marketing Communications: you have a great network and are well respected within your industry, and able to demonstrate a broad network of personal relationships in multiple markets across press, analysts & influencers.
  • You are a social media native.
  • You know how compelling content is built and have demonstrable experience doing so.
  • Significant international experience, with a good understanding of different cultures and markets. US experience preferred but not a prerequisite.
  • Experience of either creating or step-changing the way a business has communicated, marketed and brand tactics.
  • You have built first class teams internationally.
  • You can evidence having driven commercial success in a competitive environment.
  • You have managed varying sizes of budget. You are wedded to multi-million dollar budgets and have proven creativity with smaller sums before.
  • Have had the experience to evolve the brand, ensuring that the brand experience is experienced and communicated seamlessly across channels. 


  • A collaborative individual who appreciates marketing with a "joined-up" approach.
  • The ability to drive the best commercial outcomes with external suppliers/partners.
  • You are "hands-on" when required.
  • An understanding/ experience of fast moving, tech environments driving brand as much as and aligned to digital engagement.
  • You have a positive 'can do' attitude and are highly resilient.

 We welcome diversity of professional backgrounds – if you're unsure, do apply.

Stay in touch with Balderton

Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.