CAREERS

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Complaints Analyst - European Languages at Revolut
Porto, PT
A LITTLE ABOUT US ๐Ÿค”
From clunky apps to hidden fees, banking is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.
 
OUR CULTURE ๐Ÿ‘ซ
To put it bluntly — it’s about getting s**t done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.
We make mistakes, we learn from them and we back everything up with data and logic.
In three years, we’ve grown to over 700 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.
 
WHAT WE NEED ๐Ÿš€
We never stop looking for candidates who hold traits and skills that our team welcomes dearly. At this time, we're looking for a bilingual Complaints Analyst to join our Complaints team in our Porto office.
 
WHAT YOU'LL BE DOING โœ๏ธ 
Handle incoming Formal complaints and external dispute resolution entries (for example the Ombudsman)
Identify, analyse, and resolve issues and help implement improvements
Set up (improving) internal procedures
Actively contribute to a culture where the fair treatment of customers is a priority
Organise and maintain a central archive of all data, ensuring everything is recorded accurately and easily accessible
Test and strengthen current quality controls
 
WHAT SKILLS YOU'LL NEED ๐Ÿ“– 
At least 1 year of customer support experience
Bachelor's degree or equivalent
Flawless English - exceptional communication and writing skills in addition to Greek, Italian, Hungarian, Romanian, Czech, Bulgarian, Portuguese or Japanese (grammar, brand tone, and voice)
Analytical - able to investigate and get to the root of a problem
Resourceful - know where and how to obtain relevant information
Strategic - know when and how to best utilise means of redress (i.e. refunds including negotiations)
Ability to resolve complex cases - able to use analysis and resources to efficiently resolve a complex case
Meticulous - great attention to detail
Strive to improve every aspect of Revolut and yourself
BENEFITS ๐ŸŽ
You’ll get to work in one of the hottest tech startups in the world right now.
We’ll arm you with all of the latest tech equipment.
You’ll receive excellent training and guidance from our team.
Free Revolut Premium subscription



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