CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

End User Computing - Deskside Support at The Hut Group
London, Manchester, GB

DESCRIPTION

End User Computing – Desk Support Engineer

 

The Hut Group aims to be the World’s leading Online Health & Beauty Destination. We are currently the UK’s leading multi-website online retailer with rapidly growing global operations and a unique proprietary technology platform. The Hut Group Platform supports more than 140 million global website visitors, 5 million customers and 8 million orders dispatched worldwide across our market leading stores including www.myprotein.com, www.lookfantastic.com and www.coggles.com.

The EUC team are responsible for the Groups IT working environment delivering a world-class experience from the day someone starts. You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.

 

REQUIREMENTS

KEY RESPONSIBILITIES:

  • Manning the EUC Tech bar to provide support for our internal customers
  • Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
  • Keeping asset and change management systems up to date at all times
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of hardware
  • Perform computer management and system administration activities
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Support of the following Technology: Microsoft Office products, Windows 7/8, MAC, Desktops, Laptops, Printers, Networked copiers, basic LAN/WAN connectivity
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the IT Service Desk are allocated to the relevant support team in a timely manner and resolved
  • Updating and writing Knowledge Base entries when new solutions are established
  • Raising awareness of regular repeat Incidents
  • Raising Problem Records for investigation
  • Virus Protection and Updates
  • Security Patching
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues

 

KEY ATTRIBUTES

  • To effectively and efficiently identify the problem and resolve/or direct accordingly
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • Warm, friendly and approachable demeanour striving for top rate customer satisfaction
  • Excellent analytical and problem-solving skills with a want to find and understand the problem
  • Excellent verbal and written communication skills
  • Organised and calm under pressure

 

DESIRABLE SKILLS & EXPERIENCE

  • Preferred 1-2 years’ experience in a desktop support position
  • Active Directory toolset with basic- to advanced-level configuration experience
  • Networking & VPN & SOHO wireless networks including TCP/IP, RDP, Wi-Fi
  • All Microsoft products suites. O365 and Operating Systems

BENEFITS

What's in it for you:

  • Competitive salaries plus discounts, benefits and quarterly bonuses
  • Real responsibility from the start of your career at THG
  • You'll have the opportunity to make an impact within the team
  • You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
  • You’ll be able to react to change with backing from the business
  • You'll have the opportunity to solve complex business/technical problems



Stay in touch with Balderton

Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.