CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

End User Computing - EUC Engineer at The Hut Group
Huntersville, NC, US / Kentucky, US

DESCRIPTION

THG is one of the fastest growing online retailers on the planet. We have over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences and we aim to be the World's leading Online Health & Beauty Destination. We are currently the UK's leading multi-website online retailer with rapidly growing global operations and we currently have over 16 million customers worldwide.

We are building a world-class business with global ambitions, a proprietary technology platform, and disruptive business model. Our culture is fast-paced and ambitious - we like to move twice as fast as you might think is possible. That's how the company operates, and it is part of the DNA that has led to our incredible growth. We have over 4,000 diverse, smart thinkers - our people are unquestionably our strength. Wherever in the world they are, whatever their role, we encourage our people to share the smart thinking, and give them the support to see their ideas made real. We have built an environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results.

As part of our hyper growth we seek to hire and develop well-rounded, commercially astute, ambitious people that can bring fresh and innovative thinking to THG and drive us forward.

 

About the division

About the Technology @ THG

Our software is the core of our business and enables the company to continue to grow and thrive. The Group’s industry leading and proprietary technology platform powers its own consumer sites plus global media partners and brand owners, including: Unilever, Nintendo and the Daily Mail Group. We develop all of our own applications in-house with our Development Delivery Teams. In order to enable our Delivery Teams to continue to achieve, we are always looking for bright and intellectual people who are happy to push boundaries and really challenge the status quo.

Led by world-class technologists with a diverse range of backgrounds ranging from Silicon Valley tech giants (Google, Amazon) through to Hedge funds and Algorithmic Trading Firms. You will be surrounded by highly intellectual and passionate colleagues, all with the common goal to help us grow this business globally, fast. Our current 200 developers are currently looking at how we can further develop our platform to continue the success’ that we have had!

REQUIREMENTS

KEY RESPONSIBILITIES:

  • Provide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams
  • Keeping asset and change management systems up to date at all times
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of hardware
  • Perform computer management and system administration activities
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Equipment ordering and stock management for the business on site and for remote workers
  • Support of the following Technology: Microsoft Office products, Windows 10, Mac OSX, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the IT Service Desk are allocated to the relevant support team in a timely manner and resolved
  • Updating and writing Knowledge Base entries when new solutions are established
  • Raising awareness of regular repeat Incidents
  • Raising Problem Records for investigation
  • Virus Protection and Updates
  • Security Patching
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues

KEY ATTRIBUTES

  • To effectively and efficiently identify the problem and resolve/or direct accordingly
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • Warm, friendly and approachable demeanour striving for top rate customer satisfaction
  • Excellent analytical and problem solving skills with a want to find and understand the problem
  • Excellent verbal and written communication skills
  • Organised and calm under pressure
  • Be a self starter - Be the one pushing the boundaries
  • Proactive - you can spot problems/challenges before they arise

DESIREABLE SKILLS & EXPERIENCE

  • Preferred 1-2 years’ experience in a desktop support position
  • Active Directory toolset with basic- to advanced-level configuration experience
  • Networking & VPN & SOHO wireless networks including TCP/IP, RDP, Wi-Fi
  • All Microsoft products suites and Operating Systems

BENEFITS

What’s in it for you

  • Competitive Salary, plus a bonus
  • You’ll be joining a growing, intelligent team that will drive business change
  • You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
  • You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
  • You’ll be able to react to change with backing from the business
  • You'll have the opportunity to solve complex business/technical problems



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