CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Service Representative (Fluent in German) at 3D Hubs
Amsterdam, NL
Does the idea of working with customers from Fortune 500 companies excite you? Do you love ensuring customers get the best possible experience? Then the 3D Hubs Customer Service Representative role is just what you have been looking for!
 
The face of manufacturing is changing and 3D Hubs’ distributed manufacturing network is right at the forefront. 3D Hubs is changing the way customers source parts and we are now looking for an energetic German speaking Customer Service Representative to join our team in Amsterdam. 
 
At 3D Hubs we believe customers should be able to contact us any way they want. As the 3D Hubs Customer Service Representative you will work on the phone, our online chat and our internal ticketing system. To be successful, you need to be highly organised, time-efficient, and ready to get your hands dirty. In return you’ll get acquainted with the wonders of online manufacturing and get insights into how a world leading company uses cutting edge technology to solve problems.

What you'll do:

    • Use our in-house software to manage all phone, online chat and email requests from customers;
    • Collaborate with all 3D Hubs teams to ensure requests are solved as quickly as possible;
    • Curate our online Help Centre to ensure customer can easily find the answers to their questions;
    • Work with our growing German customer base while assisting our Germany-based account managers.

What it takes:

    • The ability to speak fluently in German and English;
    • A passion for solving problems and offering a level of service that ensures customers will return to 3D Hubs again and again;
    • Fantastic communication skills; you know how to listen to problems and confidently offer clear solutions;
    • The ability to work in a high pressure environment and meet strict delivery deadlines while juggling a large number of different requests at the same time;
    • Excellent time management with a desire to improve efficiency and workflows;
    • Bonus: Manufacturing experience.

Why people like working @ 3D Hubs:

    • Opportunity to have impact in a high paced culture and accelerate our growth
    • Career development opportunities that align with the growth of the company
    • Dynamic, international team of 60+ people from 30+ nationalities
    • Awesome office location in the heart of Amsterdam
    • Free lunches and Friday drinks
    • Learn more about us on our Office Instagram and Careers page
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
 
The story of 3D Hubs
3D Hubs makes manufacturing easy from prototyping to production. The online platform provides readily available production capacity for the fastest lead times and most price-competitive parts. Simply upload designs to receive instant quotes for 3D printing, CNC machining and Injection Molding. 3D Hubs’ automated Design for Manufacturing (DFM) analysis detects any potential issues before production begins, eliminating risk for customers.
 
Founded in 2013, 3D Hubs has produced more than 2,000,000 parts, serving engineering companies of all sizes.



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