GoCardless is on a mission to take the pain out of getting paid so our customers can focus on what they do best. We have a dedicated Customer Experience Team tasked with making GoCardless the benchmark for outstanding customer experience globally and we’re currently looking for an ‘all rounder’ Research Manager to help us deliver on our ambitions. You’ll be responsible for implementing best practice research practices and using them to uncover meaningful insights that enable us to deliver measurable improvements for our customers and the business. You’ll need to be an excellent qualitative researcher, but also be confident with quantitative research techniques and analyzing data to produce meaningful insights
The main focus of this role, to begin with, will be to help embed best practice qualitative and user research across the business in order for us to be able to gain a deeper understanding of our customers and test our product improvements. In addition to this, you’ll take ownership of our NPS program and be responsible for suggesting and implementing best practice improvements, as well as reporting and analysis.
This is a visible role within GoCardless and you will be seen as the ‘go-to’ person for all customer research requirements, so it's a great opportunity for someone looking to take on a challenging role they can make their own whilst delivering meaningful impact across the business.
What you’ll be doing:
Who we’re looking for:
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