CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Team Manager - Customer Success at Aircall
Paris, FR
Aircall’s mission is to transform the business phone industry!
 
Aircall is an advanced cloud-based phone system. Our platform easily integrates with CRM, support, and SaaS tools, giving users all the context they need to deliver superior service. As a Customer Experience Team member at Aircall, you’ll be interacting day by day with passionate people.

What you will do :

    • Manage a team of 3-5 customer success managers based in Paris
    • Maximize revenue within your team's portfolio by increasing expansion of the portfolio while minimizing churn and contraction
    • Drive the team to reach revenue targets by conveying and showcasing best practices
    • Provide an exceptional experience for our clients by understanding their business objectives to drive adoption of core functionalities.
    • Uncover new strategic revenue opportunities, help define Customer Success strategy and be instrumental in it's implementation
    • Collaborate with internal partners: Sales, Sales Operations, Marketing, Business Development, and Product teams to grow the existing customer base.
    • Drive and Develop processes, practices & tools

What we are looking for :

    • A minimum of 5 - 10 years of Sales, Success and/or account management experience, including 2+ years of management
    • Bachelor's or Master's degree from a business school
    • Strong analytical/logical thinking skills, structured analysis process, and clarity of thought: Excel and Google Sheets wizard
    • Previous experience in a B2B SaaS company is appreciated
    • Fluent / native in English, another language would be a plus
    • Passion for consistently providing excellent customer experience
    • Flexible, fast learner who thrives in a constantly-changing work environment
    • A high energy level with excellent communication skills; written and verbal
We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment — these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.
 
 
What we offer:
A competitive environment where you can get responsibilities
Sunny offices in the center of Paris with ping-pong tables, music studio, free food/drinks, and regular team parties
Immersion in the Parisian startup ecosystem, and an opportunity to work with some of the most promising startups
Competitive package
Yearly team offsite to exotic locations bringing together our Paris and NYC team



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