Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Success Manager EMEA - VIP Accounts at Aircall
Paris, FR
Aircall’s mission is to transform the business phone industry!
Aircall is an advanced cloud-based phone system. Our platform easily integrates with CRM, support, and SaaS tools, giving users all the context they need to deliver superior service. As a Customer Experience Team member at Aircall, you’ll be interacting day by day with passionate people.

What you will do :

    • Grow and nurture a portfolio of VIP customers in the English or German speaking market
    • Maximise your portfolio’s expansion while minimizing churn and contraction
    • Gather customer product feedback to help shape and define the product roadmap
    • Develop and automate our processes, practices & tools
    • Bring in new ideas to delight our customers

What we are looking for :

    • Bachelor's or Master's degree from a top-ranking business school
    • Excellent verbal and written communication skills
    • Passion for consistently providing excellent customer experience
    • Comfortable managing several tasks and issues in a fast-paced environment
    • Fluent in English
    • French, German or another European language is required
    • Previous experience in a similar environment would be appreciated
We are looking for enthusiastic folks who are ready to innovate and make an impact for the better. Positivity, candor, ambition, commitment — these are some of the values by which we live, as individuals and as a team. We believe that success comes from hard work and deserves to be recognized and rewarded.
What we offer:
A competitive environment where you can get responsibilities
Sunny offices in the center of Paris with ping-pong tables, music studio, free food/drinks, and regular team parties
Immersion in the Parisian startup ecosystem, and an opportunity to work with some of the most promising startups
Competitive package
Yearly team offsite to exotic locations bringing together our Paris and NYC team

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