ABOUT THE ROLE
We're looking for a Chargeback Analyst to sit within our support team at our Krakow-based office.
What you will be doing:
Undertaking the investigation and analysis of cardholder disputed transactions as per MasterCard/Visa regulations;
Identifying possible chargeback or compliance failures and respond to dispute cases as appropriate in a timely manner to meet prescribed timeframes;
Monitoring and acting on agreed chargeback processes through to completion;
Analyzing and responding to incoming chargebacks both on the issuing and acquiring side as per MasterCard/Visa regulations;
Maintaining appropriate system notes for audit and quality control;
Liaising with merchants & other business functions to effectively investigate disputes;
Regular and accurate update of management information;
Ad-hoc investigations and project work as required;
Providing input into ongoing process improvements.;
WHAT YOU'LL NEED
Experience and knowledge with acquiring and issuing scheme rules – both operating regulations and dispute resolution rules as per MasterCard and Visa regulations
Good understanding of a payment transaction lifecycle (including dispute lifecycles) and transaction processing rules as per MasterCard and Visa regulations
Target-focused with excellent attention to details
Effective time management and organizational skills
Excellent verbal, written and presentation skills
Strong team player with line management capabilities
Capable of learning quickly, thinking logically and ensuring compliance with regulations at all times
The culture within the team and the growing business requires individuals that will go above and beyond the call of duty in order to ensure the best service and experience for our customers
Proficient in Microsoft Office
Fluency in any other language would be much appreciated
A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 5 million customers in June 2019 and we're adding another million every quarter.
WHAT WE ARE LOOKING FOR
From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.
• Competitive salary
• Biannual equity bonuses
• All the latest tech you need
• Roll with a free Revolut Metal subscription