Contentful provides content infrastructure for digital teams to power websites, apps, and devices. Unlike a CMS, Contentful was built to integrate with the modern software stack. It offers a central hub for structured content, powerful management and delivery APIs, and a customizable web app that enables developers and content creators to ship their products faster. Companies including Spotify, Red Bull, WeWork, Lyft, and Urban Outfitters rely on Contentful to manage content as part of their modern web stack.
Contentful is growing rapidly, backed by $80 million in funding from VC firms including Benchmark and General Catalyst, and strategic investors including Sapphire Ventures (SAP) and Salesforce Ventures.
We’re a fun team of more than 200 people from 44 nations, with offices in Berlin and San Francisco. Join us!
ABOUT THE ROLE
[Relationship] The Key Account Customer Success Manager is responsible for the overall success and growth of the customer and serves as the primary program management liaison for a designated group of customers. Has deep understanding of customers’ industry and market environment, its disruptors, shifts and trends. Had detailed knowledge of the customer’s business objectives and programs, on corporate and subsidiary level. Is strategically focused and responsible for customer success and satisfaction, maintaining the customer communication.
[Execution] Plans and oversees local and enterprise-level initiatives. Ensures quality service and operational performance within the parameters of the program. Works with the Services team, driving execution of implementation projects and ensuring on-time delivery of projects that support the customer’s overall program and its business goals.
[Adoption and Growth] Monitors adoption across all of a customer’s projects, identifying both risks and opportunities. Expansion oriented and working to grow the customer relationship by identifying new business opportunities. Collaborates with Sales and Services to demonstrate value, and to identify opportunities for expanded services business and needs.
In addition to working with business leaders and executives, you’ll have conversations with developers and other technical stakeholders so your background should include enough technical experience for you to be credible and persuasive with your audience.
“Variety is the spice of life” — and a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, or disability. We look forward to your application!
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