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Head of Product Design at Nutmeg
London, GB

The Head of Product Design is a key role on the product team responsible for creating a world-class, seamless and consistent customer experience across all touchpoints of the Nutmeg Products. The Product Design team sits within Nutmeg’s Product team. You will lead a small team of passionate, creative people who are motivated to build the gold-standard of simplicity in investing using the latest technology. We have backgrounds in product & software development, design, research and consulting and love a good debate about what is best for a customer's long term financial health, whether to use an emdash or hyphen, whether the green has just the right amount of saturation and if the transition should be 200ms or 400ms.Our work is driven by learning first-hand from our customers, a curiosity to push boundaries, an eye towards applying behavioural finance and a natural tendency to run experiments and explore data.


What you’ll need to do:

  • Guided by user research (quantitative and qualitative), define the design principles that shape customers’ experience with the Nutmeg product
  • Put in place a customer-centric design process that gathers and synthesizes customer research and insight to allow us to build novel designs that solve user problems.
  • Collaborate with your peers in Product, Engineering and Data to define an inspiring product vision focused on solving user problems and meeting company business objectives
  • Partner with the Brand Director and Marketing Design Team to ensure that the Nutmeg brand (Visual, Tone of Voice, Look & Feel) flows consistently across product & features on all platforms
  • Own and evolve Nutmeg’s Design System by ensuring excellent collaboration with Brand & Engineering to ensure a consistent user experience
  • Hire and evolve a world-class Product Design team. Be a coach and mentor and ensure the team has high standards and clear development plans
  • Help maintain widespread empathy with our customers across the organisation
  • Be a spokesman for Nutmeg as the forefront of design in financial services

What we’re looking for:

  • This is a hands-on role. You will be able to roll your sleeves up and work on designs from wireframes down to pixel-perfect output. You need to be fully proficient with design and prototyping tools
  • A customer-focused mindset and love for design from a strategic level down to the last pixel
  • A strong cross-platform design portfolio that shows how the user problem was solved and all the design thinking that got you to the final optimal solution
  • Experience in managing, leading and scaling a Product Design team
  • Experience owning and evolving a Design System in collaboration with Brand and Engineering colleagues
  • Experience in working in a high-growth Agile environment where decisions are driven by data and customer insights
  • An excellent communicator and influencer. You need to influence, align and motivate multiple stakeholders in Business, Design & Engineering
  • Knowledge of behavioural economics and application through Product Design in a financial services context would be considered a plus
  • Experience in Financial Services would be considered a plus


We’re a diverse team of fun, genuine, smart people with a common mission to shake up financial services and change the way people manage their money in an intelligent easy way.


A fintech leader located in Vauxhall, London, we work in a modern, open plan office. We use cutting edge technologies and development tools like Mesos and Docker. We brainstorm and work with whiteboards and post-its and collaborate across the entire business to do our jobs – awesomely. We’d say we’re similar to a typical tech company: casual, flexible, agile, flat-structured and fast-paced. All while making sure we maintain professional (FCA-regulated) standards in everything we do.


We’re passionate and motivated and take pride in providing a great experience for our customers and empowering generations of investors. We want like-minded people to join us. As a Nutmegger, you’ll be part of a tightknit, hard-working, innovative team at the top of their game, facing new challenges every day.


We champion our Nutmeggers by providing opportunities for growth, always listening to their ideas and treating everyone equally. We reward our people with great benefits, learning & development and career advancement opportunities, share options and competitive salaries.


We’re building a global billion-pound business and we want people who match our ambition, honesty and integrity. We’re obsessed with customer satisfaction and we strive to deliver services that improve people’s lives. We want people who want to make a difference. Does this sound like your kind of place?

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