ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE
We're looking for a KYC Support Team Leader to sit within our team at our Vilnius-based office.
What you will be doing:
Managing the team of 10-15 KYC Analyst in Vilnius
Manage the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
Conduct regular one to ones, team meetings and performance reviews.
Challenge processes and procedure, in the context of continuous improvement.
Responsible for raising awareness of unusual trends in performance, team, attitude and other management parameters
Seek to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
WHAT YOU'LL NEED
Fluency in English
People management experience and skills to ensure team is working effectively together where necessary
Able to work under pressure, manage multiple projects at once, and meet tight deadlines
Able to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
Practical knowledge of SQL (can be basic level) is a plus
Relevant experience in KYC in a major financial institution ( preferably international) could be your advantage
A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 5 million customers in June 2019 and we're adding another million every quarter.
WHAT WE ARE LOOKING FOR
From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.
• Competitive salary
• Excellent training and guidance from our team
• Roll with a free Revolut Metal subscription