CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Support Engineer at Contentful
United States of America

Contentful provides content infrastructure for digital teams to power websites, apps, and devices. Unlike a CMS, Contentful was built to integrate with the modern software stack. It offers a central hub for structured content, powerful management and delivery APIs, and a customizable web app that enables developers and content creators to ship their products faster. Companies including Spotify, Red Bull, WeWork, Lyft, and Urban Outfitters rely on Contentful to manage content as part of their modern web stack.

Contentful is growing rapidly, backed by $80 million in funding from VC firms including Benchmark and General Catalyst, and strategic investors including Sapphire Ventures (SAP) and Salesforce Ventures.

We’re a fun team of more than 200 people from 44 nations, with offices in Berlin and San Francisco. Join us!

    

ABOUT THE ROLE

Contentful’s Customer Support Engineers are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.  Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Through ticket-based assistance they identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

Customer Support Engineers are members of Contentful’s Customer Support Team, which falls within our Customer Success Department. A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes.  Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what.” We practice empathy and the art of anticipating customer needs.

The ideal candidate will have development experience in one or more of JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift; strong knowledge of the fundamentals of APIs; customer support experience; and an appetite for high-growth, rapidly-changing environments.  This is an exciting opportunity to work in a successful and growing modern SaaS start-up.

This role will be working in North America office hours (9-5 PM Pacific Standard Time Zone) 

YOUR PROFILE

  • A track record of getting things done in an environment that combines collaboration and individual responsibility
  • Software development experience in one or more of our supported languages
  • Experience working with APIs and API-based SaaS integrations
  • A good understanding of how web applications and mobile apps are built and work
  • Strong problem-solving skills
  • Ability to clearly explain concepts and produce example code that complements your explanation
  • Confidence with common UNIX-like command line tools
  • Ability to read server logs and process them to aggregate/analyze data
  • Excellent English communication skills, both verbal and written (German not required)
  • An understanding of Agile processes or experience working in Agile/Scrum environment
  • Previous experience in a Support role and working in a global team

BENEFITS

  • Join an innovative, fast-growing tech company as we help drive the evolution of digital experiences to become ever-more ubiquitous and interactive
  • Shape the future of Contentful: help us establish, scale, and improve our team’s processes
  • Travel to Berlin Germany, at the heart of Europe, for your new employee onboarding; along with other visits to Contentful’s Berlin & San Francisco offices
  • Health, vision and dental insurance
  • An unlimited time off policy that rivals the best in Silicon Valley
  • Pick and use the tools you feel comfortable with, both hardware and software
  • We offer an education budget and extra days off to be spent on learning and development
  • Plus, Contentful socks, oh yeah!

“Variety is the spice of life” — and a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, veteran status or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We look forward to your application! 




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