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Customer Success Manager, North America at ComplyAdvantage
New York City, NY, US


The role

We are looking for a Customer Success Executive to join our high-growth SaaS company. We are using big data analytics, machine learning and cutting edge technology to revolutionize the way financial service companies protect themselves from criminals, terrorists and money launderers.

As Customer Succes Executive, you'll primarily support our client portfolio – you will need to get to know their businesses and goals and help them make the most out of our technology solutions. You will be their advocate and the one they’ll turn to for advice, ideas and support.

You will be responsible for ensuring the overall satisfaction of our clients, and making sure ComplyAdvantage constantly exceeds client expectations. Given the early stage of this business we'll also need your help with shaping the team structure and strategy and deliver vital customer feedback into our product roadmap.

You'll get to work with a wide range of FinTech and Financial companies from large banks to small startups while applying your skills and knowledge to manage and develop the relationships with our clients and maximize customer satisfaction.

It’s a proactive, high-energy, fast-paced environment and we’ll give you the support you need to thrive!

About us

Every day we look to solve highly interesting and challenging problems that can help people better live their lives free from fraud, corruption, money laundering and terrorist financing. We have developed modern, web based applications that allow our growing list of international clients to detect, and ultimately prevent, illegal money transfers. We reduce crime and criminal activity through the creative use of technology & design and disrupt the compliance industry while doing so.

After securing Series B in a funding round led by Index Ventures, and tripling our revenue each year, we are now scaling the business globally into international markets.

To achieve this, we are significantly growing our team and we need the best people onboard to help us.

The team values that ComplyAdvantage subscribes to include:

  • Continuous improvement - try new things, take risks, embrace failure!
  • Whatever it takes - we compete as a team, and win (or lose) as a team.
  • Results driven - focus on the goals, and be hungry to win.
  • Inclusion - be respectful, friendly and include others in decision making.



The ideal candidate

  • A true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
  • Smart, ambitious and motivated individual that doesn’t take themselves too seriously
  • Passionate, proactive self-starter that is self-directed and able to solve problems and execute independently
  • Strong team spirit and able to work effectively in collaboration with others, coordinating across teams and building consensus
  • Solid educational track record
  • Excellent communication skills (fluent in English) and ability to influence and steer customers, and spot opportunities to help
  • Good business judgement and common sense and able to prioritise effectively
  • Strong process management skills, won’t drop any balls!
  • Start-up mentality a must, prior start-up experience a benefit
  • Hungry to develop their skills and take on more responsibilities quickly – our ambitious expansion plans mean we’re looking for new leaders to help us grow


  • 5 Weeks PTO
  • 100% covered medical benefits
  • Flexibility to work remotely part of the week
  • Share option scheme
  • Everything we do is greenfield - joining us at the stage means your work will have a visible impact on the future of ComplyAdvantage.

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