CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Beauty Customer Service Advisor - Fixed Term at The Hut Group
Rudheath, England, GB

Fixed Term - Beauty Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust. We are the leading online destination for premium beauty in Europe, offering over 400 cosmetic brands and grooming products. The impressive performance we have achieved with our beauty brands is a direct result of the quality and variety of our portfolio.

Requirements

The Role

  • Resolving customer queries via Telephone, Email, Live Chat & Social Media channels
  • Working to department targets
  • Maintaining a high level of quality on each call or contact
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolutions

The Person

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload

Benefits

  • Staff Discounts across THG brands
  • Discounted gym memberships for multiple locations in the local area
  • Exciting and endless career progression prospects
  • Salary – Competitive Package



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