CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Nutritionist - Ingenuity Customer Service Advisor at The Hut Group
Rudheath, England, GB

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.

Role Summary:

Nutritional Customer Service Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently. This brand new team lives and breathes our core team values: Inventive, Original, Clever and Unique. We are an online tech platform which covers a range of websites where we provide different categories of services. Websites include Nintendo, Honda, Gillette, Jamie Oliver, Insync, Avocet and Nestle–Purina.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust. Some huge brands are partnering with us and you will be there from the start. You will have the ability to manage and improve upon the client’s journey, dedicated in providing the THG world class customer service standard to our large well-known brands powered by our Ingenuity platform.

Requirements

  • Nutrition back ground with a good understanding of diet, supplements and general health.
  • Solid understanding of the nutrition sector – a relevant university degree would be expected but could be replaced with strong experience.
  • Experience in handling nutritional queries
  • Great ability to communicate in a positive way.

Benefits

  • Be a key advisor for external and internal nutrition-based sites.
  • Utilise nutritional knowledge in responding to customers via phone, live chat and email.
  • Working hours 8am-8pm
  • Assisting with basic nutritional training.



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