CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Social Media Advisor - Fixed Term at The Hut Group
Rudheath, England, GB

*This position will be an initial 6 month contract with the possibility of becoming a permanent role.

THG Culture:

THG is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.

Role Summary:

Fixed Term Social Media Advisors at THG are expected to deliver a world class experience and exceed expectations. Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

Engaging with people worldwide on public forums, a strong understanding of the impact social media can have on a company is crucial. We are searching for someone who is completely competent with the use of all social media channels and has a passion and drive to grow with new innovations.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

The Customer journey is of upmost importance and ensuring customers have a positive experience is how they will remain loyal to the brands they trust.

Requirements

Duties:

  • Achieving a minimum quality standard of 80% - showing regular monthly increases
  • Striving for first time resolution
  • Responding to customer’s queries via Live Engage software
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolutions

The Person:

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload

Benefits

  • Staff Discounts across THG brands
  • Discounted gym memberships for multiple locations in the local area
  • Exciting and endless career progression prospects
  • Salary – Competitive Package



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