THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 4,500-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.
Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.
About the Technology @ THG
Technology is at the heart of the business, core to the growth and internationalisation of all brands that sit under the THG umbrella. Our platform currently supports 177+ international sites, in 47 different languages and 23 payment methods. From hosting, all the way through to logistics, we power it all through efficient and scalable technology which has been developed in house! With 500+ technologists globally, we are squarely focussed on bigger ideas with innovation, creativity and outside of the box thinking. We look for individuals with a passion for creating robust and cutting edge systems that help our business’ and our clients grow their ecommerce presence.
About the Role
A Technical Manager that has a demonstrated history of both client and technical skills relevant to the operations of the support team. They are leaders within their own right and well respected as a point of escalation and knowledge within the support team. They act under the direction of the Support Team’s leadership (Team Leads/Managers) and work to handle advanced technical tickets and complete project work that aids in the core mission of the support organization. They are the true subject matter experts of our products and internal processes and strive to improve them at every step, while acting as the voice of the customer throughout the organization.