We believe technology should secure the digital interactions of employees without compromising user experience or productivity. That’s why we’re building the world’s first Human Layer Security platform.
We’re a team of mathematicians, data scientists & engineers building breakthrough machine learning and natural language technologies to analyse, understand & protect enterprise email networks.
Tessian is backed by leading technology investors Sequoia Capital and Accel who have helped build many industry defining companies including Stripe, Spotify, Crowdstrike and Docker.
We'd love to hear from you.
Technical Operations at Tessian
Our Technical Operations team solve problems. They work closely with customers, commercial teams and engineers to ensure we’re removing any friction from our customers’ use of our product and preventing breaches as soon as possible.
As a Technical Operations Associate, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales, onboarding and ongoing support.
This is an amazing opportunity to join an expanding team, develop deep product knowledge and have a meaningful impact on our customers. As a truly cross-functional role, you’ll work very closely with the Product, Engineering and Commercial teams to develop and create best-in-class customer experiences at all stages of the customer journey.
You'll be a critical problem-solver with previous experience in a client facing role and can work collaboratively internally (with both commercial and technical teams) and externally (from senior stakeholders to IT professionals). You’ll be high energy, organised and have amazing communication skills. You'll have a strong aptitude and interest in technology, with a strong desire to further your craft.
We'd love to meet someone who
Has 1-2 years experience in a client facing role
Is passionate about creating amazing experiences for customers
Loves working with technology and is capable of understanding complex issues
Has exceptional communication skills
Has a proactive and commercial mindset, constantly exploring new opportunities for improvemen
Has a proven track record of working in a high pressure environment
Why we think you'll love it here
It’s important to us that all Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark to provide above market rate salaries - there’s plenty more too….
Be at your best, both inside and outside of work
A full week of work-remote a year, in addition to 25 days of paid holiday
Flexible working hours and working from home
Curate your career with development experiences uniquely suited to you
We’re family friendly, with policies built to support you in all stages of life
High-quality tech kit provided for you to work on including Tessian ANC headphones
If you're relocating to join the team, we'll provide a contribution to help with your costs
Because everyone loves food...
A plethora of breakfast options, delicious snacks, drinks and a top-of-the-range coffee machine
Team lunch provided on Fridays - normally with more hummus than you can shake a stick at
Dinner budget for those times you just can’t tear yourself away
Elite membership of the Tessian House System...
On Fridays we stop at 5 and share team updates and drinks
Monthly team socials & a big, whole team extravaganza every quarter
Never-ending ping-pong tournaments
Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.