CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Head of Customer Success, Americas at ComplyAdvantage
New York City, NY, US

Description

 

About us

We're a high-growth Fintech SAAS early stage company that uses big data analytics and cutting edge technology to revolutionise the way companies protect themselves from criminals, terrorists and money launderers.

We’re a small, but rapidly growing team that’s passionate about using technology to reduce financial crime. We’ve spent over three years shaping our products and sales are now really starting to take off – we’re already helping a large numbers of businesses process billions of pounds and reduce risk, and we’re now looking to build our foundation team to take us to the next level

 

Key Responsibilities

  • Set the overall vision and strategic plan to maximize customer success
  • Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
  • Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
  • Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
  • Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.)
  • Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team
  • Recruit, nurture and inspire a superstar customer success team
  • Play a primary role in shaping the product roadmap based on customer feedback
  • Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
  • Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
  • Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

Requirements

  • A true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
  • Proactive self-starter that is self-directed and able to solve problems and execute independently
  • Strong team spirit and able to coordinate across teams and build consensus
  • Minimum of 4 years sales/customer success/account management experience, ideally for other cloud/SaaS solutions
  • Good understanding of technology and familiarity with concepts such as APIs, cloud solutions a benefit
  • Strong process management skills, won’t drop any balls! Everything we do is greenfield - joining us at the stage means your work will have a visible impact on the future of ComplyAdvantage.

Benefits

  • 5 weeks vacation
  • 100% paid medical benefits
  • Flexible work environment
  • Equity
  • Fully stocked kitchen
  • The best company culture you will ever experience



Stay in touch with Balderton

Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.