We're a high-growth Fintech SAAS early stage company that uses big data analytics and cutting edge technology to revolutionise the way companies protect themselves from criminals, terrorists and money launderers.
We’re a small, but rapidly growing team that’s passionate about using technology to reduce financial crime. We’ve spent over three years shaping our products and sales are now really starting to take off – we’re already helping a large numbers of businesses process billions of pounds and reduce risk, and we’re now looking to build our foundation team to take us to the next level
- Set the overall vision and strategic plan to maximize customer success
- Ensure that a implementation plan is in place for each new customer and take responsibility for a successful on-boarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
- Manage relationships with senior stakeholders at our clients (e.g. banks, FinTechs, insurance companies, etc.)
- Drive cross-sell and upsell and expanding contract revenue in conjunction with the sales/account management team
- Recruit, nurture and inspire a superstar customer success team
- Play a primary role in shaping the product roadmap based on customer feedback
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers