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Inside Sales Manager at Prodigy Finance
Cape Town, ZA

Prodigy Finance - who we are

Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 16,000 students from over 150 countries.

Our team of over 200 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town. We also have an office in New York plus team members based across Europe and Asia.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

Why this is an amazing opportunity

This is a new role in which a customer centric and analytically minded leader will thrive. Help us build a high performing outbound sales conversion capability to assist potential borrowers from around the world through our application process. Develop repeatable scalable practices that will allow us to support our potential  customers while gathering insight and competitive intelligence from these interactions.

The sense of impact and reward will be huge.  You will create a function at Prodigy Finance that makes a very real difference in the world. Be a part of delivering socially responsible financial services to the masses; make it possible for students from more than 150 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.  You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible. If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

    Be a part of a pioneering global growth company
    Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now
    Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
    Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
    We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
    Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
    Build a platform that helps to make a very real difference in the world

What you will do in the role

We're looking for a super smart leader to join our Sales and Marketing team. The role is ideal for someone who enjoys engaging with customers, building and leading teams and finding meaningful insights from data to do both. The ideal candidate will not only help us convert a higher number of our applicants, but help us improve our overall customer experience in the process.

Reporting into the Chief Sales and Marketing Officer, this is a new function at Prodigy Finance that will work closely with the Marketing, Product, Data & Analytics and Operations teams to develop an outbound engagement approach based on conversion funnel analysis, segmentation modeling and direct customer feedback.

Responsibilities will include:

    Building and leading an outbound sales conversion team;
    Driving improved conversion between loan application stages and increases in overall lending volumes;
    Working with CSMO to set sales strategy - who to target, when and how;
    Setting daily / weekly / monthly goals/targets for team members, and managing to these goals;
    Working with Prodigy Finance’s operations team on segmentation analysis and contact management best-practice including, but not limited to use of industry leading CRM tools;
    Working closely with product and marketing teams to share insights from inside sales activities that support improvements to the customer experience

What you will be measured on

    Conversion rates at identified stages in the loan application process
    Customer engagement and satisfaction levels
    Sales process improvements and accuracy of quarterly forecasts
    Team recruitment and productivity

What you need to be great at

    Sales and sales management with a particular focus on consultative processes and warm lead management
    Talking to customers
    Leadership. Team development and management.
    Team player - we are a highly collaborative company.
    Performance management
    Strong attention to detail
    Multi-tasker: you’re comfortable managing multiple projects and campaigns across different channels, working on everything from setup to scheduling, budgets, tracking, and analysis.
    Relationship builder: able to build and foster excellent working relationships across a number of teams including Marketing, Business Development, and Product
    Able to translate insights about our customers into potential digital activity and campaigns
    Able to work and learn quickly in a fast paced, fun and dynamic environment
    Self Starter; motivated by a fast-paced environment; a growth mindset

Who we are looking for; track record must haves

    8+ years successful work experience with increasing levels of experience including 3+ years management experience building/leading a team
    Experience in a similar role (ie leading an inside sales team / comprehensive understanding of the sales administration process)
    Track record of achieving / exceeding targets in a management position
    Experience in a high volume / short sales cycle environment required
    Hands on experience with CRM tools
    Strong analytical and organisational skills
    Numerical abilities and problem-solving attitude

Experience that would be nice to have (but we’ll trade off if everything else fits)

    Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as you set up processes and frameworks for us to grow into. If you haven’t worked in a start-up before, you need to show us that you have a real desire and potential to be successful in a young, high-growth, non-corporate company
    Experience working in a compliance regulated environment, particularly with consumer financial services
    Experience in a lending business

The Prodigy Finance fit; attributes which run true in everyone at Team Prodigy

To be an A player at Prodigy Finance, you need to possess – in spades - the following attributes:

Innovative + Smart

Be curious enough to want to know more, think out the box, maybe even break the box, show initiative and be smart about it to find implementable, impactful solutions.

International + Accountable

Push yourself to be better every day. Work with others across the world, be resilient, add value and then hold yourself accountable. Encourage and celebrate each other.

Energetic + Fun

Sense of humour = survival. Bring energy and fun. Wear your heart on your sleeve. Work hard and find the time to play. We’re in this together.

Do you want to be our next Inside Sales Manager? Here’s what to do now:

If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.

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