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Sales Associate - Outbound at Prodigy Finance
Cape Town, ZA

Prodigy Finance - who we are

Prodigy Finance is a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors.

This borderless and innovative model enables education loan financing to students from across the globe, whilst using predicted post-degree affordability rather than present-day salary. Since 2007, Prodigy Finance has extended over US$800 million through the platform to fund over 16,000 students from over 150 countries.

Our team of over 200 (and growing) is already truly global. Our head office is in London with much of the team being based in beautiful Cape Town. We also have an office in New York plus team members based across Europe and Asia.

We are funded by some of the best, pre-eminent institutions in the world including Index Ventures, Balderton Capital, RMIH, Credit Suisse and Deutsche Bank.

 Why this is an amazing opportunity

This is a new role in which an enthusiastic, customer-centric and performance-driven candidate will thrive. Be part of a high performing outbound sales team by assisting potential borrowers from around the world through our application process.

The sense of impact and reward will be huge.  You will form part of a function at Prodigy Finance that makes a very real difference in the world, delivering socially responsible financial services to the masses; make it possible for students from more than 150 countries to obtain the finance to fulfil their dream of studying at the world’s top universities and schools.

We are a small non-hierarchical team; this means that you are going to get exposure to all aspects of our business immediately.  You’ll gain as much accountability as you can handle and have a huge influence on scaling the company.

Our team is very international and very sociable; you will interact with the broader business on a regular basis. The position will be based in Cape Town.

One of our goals is to build one of the top FinTech teams and cultures anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible. If you want to work somewhere where you're learning from some of the best brains in FinTech, this would be a good fit.

Why join Prodigy Finance

    Be a part of a pioneering global growth company
    Experience the excitement and learn from being part of an incredibly fast-growing young company. No kidding – exponential growth. Happening right now
    Be pivotal in scaling the business by identifying smart solutions and partners with tech at the heart of it
    Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (with a serious coffee culture where you can wear shorts to work)
    We will help you make your mark. Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop
    Gain an inside perspective on the functioning of a venture-backed FinTech startup, backed by top VCs, learn day-to-day management and build functional expertise
    Build a platform that helps to make a very real difference in the world

What you will do in the role

We're looking for a smart, proactive and enthusiastic Sales Associates to join our Sales and Marketing team. The role is ideal for someone who enjoys proactively engaging with customers and can identify meaningful insights from these engagements. The ideal candidate will not only help us convert a higher number of our applicants, but also help us improve our overall customer experience in the process.

Reporting into the Inside Sales Manager, this is a new function at Prodigy Finance that will work closely with the Operations, Marketing and Product teams to develop an outbound engagement approach that promotes knowledge enablement to help customers make informed decisions as it relates to funding their postgraduate studies with Prodigy Finance.

Responsibilities will include:

    Proactively engaging with existing and potential customers through a multitude of communication media e.g. telephone, video, whatsapp, email etc.
    Drive conversion of our potential customers 
    Be deployed across different stages of our funnel to reduce potential friction our customers may face across the funnel
    Identify and share key pain points in a customer’s funding journey
    Manage day-to-day workflow and time
    Support the Inside Sales Manager in the outbound conversion function
    Improve the overall customer experience

What you will be measured on

    Number of leads converted at identified stages in the loan application process
    Attempted and connected rates of assigned leads
    Customer engagement and satisfaction levels 
    Ability to surface key insights during customer engagements 

What you need to be great at

    Customer orientation; able and willing to find out what the customer wants and needs and to act accordingly while taking the organisation's costs and benefits into account
    Building rapport with customers
    Relationship builder: able to build and foster excellent working relationships across a number of teams including Marketing, Business Development, and Product
    Excellent verbal and written communication skills
    Listen well, be biased to action and find solutions
    Sales skills and ability to dispense product information as suited to the customer needs
    Proactive and autonomous management of time and workflow
    Flexible to changing work shifts, within reason, when necessary for specific campaigns
    Team player - we are a highly collaborative company
    Strong attention to detail
    Able to translate insights about our customers into potential process and product improvements
    Able to work and learn quickly in a fast paced, fun and dynamic environment
    Self-starter; motivated by a fast-paced environment; a growth mindset

Who we are looking for; track record must haves

    3+ years experience in a sales / contact centre environment (preferably in the financial service industry)
    NQF Level 6 and above (3 year degree/diploma)
    Excellent verbal and written skills
    Track record of achieving / exceeding targets in a sales role
    Good analytical and organisational skills

Experience that would be nice to have (but we’ll trade off if everything else fits)

    Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as you set up processes and frameworks for us to grow into. If you haven’t worked in a start-up before, you need to show us that you have a real desire and potential to be successful in a young, high-growth, non-corporate company
    Experience working in a compliance regulated environment, particularly with consumer financial services
    Experience working with CRM systems such as Zendesk, Salesforce, Zoho, Sage etc.

Do you want to be our next Sales Associate?  Here’s what to do now:

If this sounds exciting and you'd like to have an informal chat, get in touch below and tell us why you want to work at Prodigy Finance.

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