ABOUT THE TEAM
The Core Payments Department is in charge of building global payment products, which allow Revolut customers from any country in the world to make and receive external payments in the fastest and most reliable way possible. The objective is simple: deliver the best payments product offering on the market.
The Department is mainly composed of product teams who are responsible for building the backend side of these payment capabilities, and service teams which are responsible for minimising issues our customers face, and ensuring that they have an excellent experience should issues arise.
Payments Operations is the aggregation of these services teams. It comprises people who love to dig deep into problems, find the root causes, build processes and provide world-class service to customers.
WHAT YOU'LL BE DOING
Build, manage and scale Payments Operations teams located across various cities: Krakow, Vilnius and Porto (Payments Investigations, Payments Processing, Payments Recovery)
Establish KPIs which truly represent the business value generated by the teams and ensure that they are met
Build efficient processes which maximise the productivity of the teams
Fix root causes and build scalable solutions to minimise the number of payment processing issues in the short, medium and long term
Ensure the fulfilment of our obligations towards our clients and other financial institutions
Report to the VP of Core Payments
WHAT YOU’LL NEED
You have experience building and managing multiple operational teams with more than 50 employees overall
You have experience working in a bank or other financial services company (preferably in payments or operational department)
You have a strong track record of achievements
You have strong project and stakeholder management skills
You have experience in establishing and delivering KPIs
You are logical, analytical and have experience resolving team productivity issues in efficient ways
You have knowledge of correspondent banking and clearing schemes
You have flawless English skills, both speaking and writing
A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 8 million customers in October 2019 and we're adding another million every quarter.
WHAT WE ARE LOOKING FOR
From employee 1 to employee 1400, you will be slotting into a global team that shares a number of traits.
You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.
You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.
You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.
And you share our mission to improve people’s relationship with their money.
• Competitive salary
• Biannual equity bonuses
• Roll with a free Revolut Metal subscription
• Life insurance
• Private medical care
• Multisport card
• Don’t panic about cooking: get free dinners
• Stay refreshed: get juice, tea, coffee and soft drinks on tap
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