CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Senior IT Support Engineer at Depop
London, GB

OUR MISSION

Depop is the fashion marketplace where the next generation buy, sell and get inspired. Our mission is to empower the next generation to transform fashion, and our team of nearly 200 people is dedicated to enhancing and developing the Depop experience to serve the needs of our global community.

We are headquartered in London, UK with locations in New York and LA, and have more than 16 million registered users in 147 countries.

We have a prime position in the UK where we estimate 1 in 3 Gen Z/Millennials are registered. We are experiencing rapid growth (300% over two years) in the US; recently entering the top 25 shopping apps (the only European player to do so).

And we’re just getting started.

THE OPPORTUNITY

Due to our continued growth, we're looking for a Senior IT Support Engineer to join our small but mighty IT Support Team. You'll be a core part of a team that is transforming the way support is provided across the company and to our worldwide offices. You'll be tasked with delighting and empowering our employees with fast and friendly support, and making sure the devices and systems that they rely upon are stable, secure and well maintained.

Responsibilities

  • 1st-3rd line user support (primarily based in London, but some based in the US)
  • Administration of third-party services
  • User on-boarding/off-boarding
  • Software updates/patch management
  • Automation of time-consuming processes
  • Office network administration

Requirements

  • Apple MDM support (JAMF ideally)
  • MacOS hardware/software support
  • G Suite administration
  • Network administration and troubleshooting including VLANs, NAT, DHCP, DNS, STP and firewall (we use Juniper routers, Cisco wireless hardware, and HP/Aruba edge switches)
  • Friendly, customer-focussed attitude
  • Diligent and proactive approach to documentation and process
  • Security awareness

Desirable

  • Scripting in Bash, Python or PowerShell
  • Development and operational tools (git, GitHub, DataDog, Atlasssian)
  • Active Directory administration and related protocols (LDAP, Kerberos etc)
  • Basic AWS exposure

Benefits

We sponsor and run a myriad of programmes, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!

Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly! Do your best work with your best friend.
Financial: We match up to 6% on your pension and offer discounts through BenefitHub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Stay in touch with Balderton

Sign up for our newsletter to stay up to date on news from Balderton, and our portfolio.