Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Compliance Advisor (French speaking) at GoCardless
London, GB

Join us in preventing our platform from being used for financial crime and give our customers a great onboarding experience.

About the Team

The Compliance Operations team is a part of GoCardless’ Risk Organisation and we play a critical role in helping to protect and grow the company!

We’re a team that is always busy, working through large volumes of customer signups, reviewing customer accounts, improving the way we do things and navigating all of the complex challenges that come with being a fast-growing business.

We’re focused on customer experience, speed, scalability and quality. We have challenging KPIs that we work hard to deliver against, and a growing, changing market to serve as GoCardless expands across the globe!


The Role 

Key responsibilities will include:

  • Making customer onboarding decisions whilst reviewing KYC documentation

  • Communicating with our customers to support them through the onboarding process

  • Reviewing alerts as part of our PEPs and Sanctions screening process

  • Reviewing account monitoring alerts generated by our internal systems

  • Conducting enhanced due diligence checks on higher risk customers

  • Highlighting opportunities to improve team efficiency and customer experience


What we're looking for 

  • You have a minimum of one year’s compliance experience working in a similar role

  • You will speak French fluently

  • You must have the ability to work autonomously with minimal supervision

  • You take pride in having strong attention to detail and always see tasks through to completion

  • You have a tremendous sense of urgency tempered by the ability to keep calm under pressure

  • You understand the importance of anti-money laundering and counter-terrorist financing

  • Equally, you’re conscious of the customer experience and explaining our requirements effectively

  • You have flawless written and verbal communication skills and are happy to support customers via email or over the phone

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