Join us in preventing our platform from being used for financial crime and give our customers a great onboarding experience.
The Compliance Operations team is a part of GoCardless’ Risk Organisation and we play a critical role in helping to protect and grow the company!
We’re a team that is always busy, working through large volumes of customer signups, reviewing customer accounts, improving the way we do things and navigating all of the complex challenges that come with being a fast-growing business.
We’re focused on customer experience, speed, scalability and quality. We have challenging KPIs that we work hard to deliver against, and a growing, changing market to serve as GoCardless expands across the globe!
Key responsibilities will include:
Making customer onboarding decisions whilst reviewing KYC documentation
Communicating with our customers to support them through the onboarding process
Reviewing alerts as part of our PEPs and Sanctions screening process
Reviewing account monitoring alerts generated by our internal systems
Conducting enhanced due diligence checks on higher risk customers
Highlighting opportunities to improve team efficiency and customer experience
You have a minimum of one year’s compliance experience working in a similar role
You will speak French fluently
You must have the ability to work autonomously with minimal supervision
You take pride in having strong attention to detail and always see tasks through to completion
You have a tremendous sense of urgency tempered by the ability to keep calm under pressure
You understand the importance of anti-money laundering and counter-terrorist financing
Equally, you’re conscious of the customer experience and explaining our requirements effectively
You have flawless written and verbal communication skills and are happy to support customers via email or over the phone
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