At GoCardless we’re scaling from processing £3.5 billion a year to over £10 billion. Our vision is to build a global connected payments network, making payments simpler on the internet no matter what country you're in or what software you’re using.
Today we help over 40,000 businesses across the UK and Europe collect payments and we’re growing fast. International expansion is one of our key priorities; we’ve recently opened in France, Germany and Australia with plans for further expansion.
In this new role, you will develop and grow a world-class Customer Success Management team to retain and grow our 40,000+ Customers Globally.
Our Customer Success team advises and guides a wide variety of customers, ensuring the adoption of our platform and ultimately driving business value GoCardless. Our Customer Success Managers - Small Business do this through targeted engagements with customers at scale.
You will understand the customer experience, putting customers' needs first
You will engage and target customers at critical points in the customer journey to ensure adoption, growth, and renewal of GC.
You will find opportunities to implement 1: many programs that can efficiently and effectively drive customer outcomes at scale.
You will test playbooks and program ideas and track results based on defined customer goals.
You will identify common customer challenges and actively suggest better solutions.
You will create and adapt customer assets and delivery channels to maximize impact at scale.
You will help drive customer references and case studies.
3+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organisation experience a benefit.
A self-motivated, dedicated individual with innovative ideas to inspire customer adoption.
Strong interpersonal skills and experience quickly building customer relationships.
Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedure of the team.
Proven track record of highly-professional customer service in a dynamic, start-up environment.
Creative problem solving under pressure when working through customer issues.
Experience with common SaaS technologies preferable eg Salesforce, Gainsight.
Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply
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