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Full Time Customer Champion at Cleo
London, GB

Meet Cleo  ๐Ÿ’™

Cleo's an AI assistant that helps over 2,000,000 people in the UK, US and Canada feel better about their money. She is a fun and engaging personality that talks to you like a real person to help; track spending, set budgeting goals, auto saving money, helping avoid overdraft charges and a whole lot more. We are a fast-growing start-up, backed by the founders of Skype, Transferwise and Zoopla

Watch this to dive a little deeper

The Team โ˜€๏ธ

We are a fast-growing start-up, backed by the founders of Skype, Transferwise and Zoopla. In the past year we’ve scaled the team from 6 to 40, launched in North America, closed a $10m Series A led by Balderton Capital, and scaled to over 1,700,000 users. We are building a world-leading team as we grow, driving us toward 10 million users over the coming 12-18 months. We’re 5 for 5 on Glassdoor, and we’re all based in Angel, just off Exmouth Market.

Check out our office space here

The Role ๐Ÿš€

Come and be part of a new dynamic problem solving team at Cleo! As we scale, we find new and interesting problems to solve. To solve these problems, and deliver for our users, we are creating a dedicated support team to make meaningful impact for our customers.

The mission is to quickly improve our newest features and ultimately create the best product for our users. To do this we need a flexible team of driven people to help us answer customer queries and drive insights and feedback. Whatever you do, you’ll have the chance to make an immediate impact on Cleo’s success.

What you’ll be doing: 

  • Working to support Cleo’s growth through answering customer queries via email and collating feedback and insights
  • Interacting with our community of users to get an understanding of the real world challenges they are facing as they go through their journey with Cleo
  • Identifying improvements to our processes and working with our Customer Operations team to implement ideas that make our service better
  • Interfacing with our Product Operations team, helping to draw insights from customer feedback to improve our premium product

Key facts:

  • This is a full-time position based in our offices in London 
  • As we launch Cleo into the US, we require out-of-hours customer support. Hours will be flexible but typically selected weekdays, evenings and one weekend day per week 
  • In the future, there may also be an option for successful applicants to work remotely

Our Checklist ๐Ÿ”ฅ

  • You will need to be based in London
  • Customer centric; You must be motivated to solve customer issues and have empathy when dealing with sensitive situations
  • Tech savvy; you will need to pick up new systems and software quickly to look into user issues daily
  • Communication; You will be reaching out to our users daily via email - alongside navigating new and complex parts of the product, feeding back to the team through meetings and shared boards
  • Adaptability; You will need to be excited and ready to get involved with the scaling of Cleo's Customer Champion team

How Long Will This Process Take? ๐Ÿฆ„

We don't like to hang around and are excited to get you started asap. You'll get an idea of what to expect below:

  • A quick phone call with a member of our team to find out more about your experience and why you want to work at Cleo
  • Onsite interviews

Cleo Is An Excellent Place to Work ๐Ÿ’ฏ

  • Starting pay £10.00 ph
  • Work at one of the fastest growing tech startups anywhere in the world. We recently closed a really successful Series A with Balderton who join a formidable investor base including the people behind Skype, Transferwise, Zoopla, Lovefilm, Climate corporation, SongKick and others
  • The team is exceptional. You'll get to work with brilliantly forward-thinking and dedicated individuals every day
  • Our mission is standout. We want to radically improve everyone’s relationship with money. We're not maximising the time consumers spend in a feed, getting fast food delivered, or building an incrementally better bank. We're changing an industry in a visceral way, which you get to see every day in our customer feedback
  • We're an equal opportunity employer and put a lot of focus on ensuring there is an open environment for everyone

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