CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Community Experience Support Agent - Full & Part time UK at Depop
London, GB

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York, Los Angeles and Australia. We have more than 16 million registered users in 147 countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Our mission is to empower the next generation to transform fashion, and our team of nearly 200 people are dedicated to serving the needs of our global community.

We operate on three pillars:

  1. Community: Our buyers, sellers and employees are inclusive, diverse and accessible. We are committed to empowering diversity within the fashion community.
  2. Entrepreneurship: We support our community and help them build their business with Depop. We thrive on supporting innovation by shaping an environment where creators, makers or hustlers can thrive.
  3. Sustainability: Depop helps extend the life of garments and reduce waste, we care about the world and want to make a positive change within the fashion industry.

Positions available:

Part Time Remote UK > 30 hours (over 4 shifts) Sunday - Wednesday 3:30pm-12am

AND

Full Time London Office > 37.5 hours (over 5 shifts) between Monday - Sunday 9:30am-6pm

Key Dates

> 14th January - Hiring evening @ London HQ (Must be able to attend)

> 27th January - Training commences @ London HQ (2 weeks Mon-Fri 9:30-6pm)

Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its thriving community. As a Support Agent, you would be responsible for investigating, communicating, mediating and resolving any incoming reports, from misconduct to scammers, ensuring users feel as supported as possible.

We require Support team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach and is always open to feedback, and looking for ways to improve things - part of our recent focus is moving to provide live chat to users.

If you know what goes into providing great service and you get a kick out of it (preferably within the start-up world) and know Zendesk like the back of your hand (a plus!) then we want to hear from you. This role will cover all aspects of our team, including live chat, social and email support.

This is a remote position and you will be an integral part of the team to cover the weekends and early week shifts. We also require you to be present in our London office on occasion for training, team socials and company-wide events.

Requirements

  • Fluent spoken and written English, bonus points for other languages
  • Sound judgement, even under pressure
  • Work comfortably and efficiently with other functions in the company
  • Ability to think beyond your day-to-day tasks to help improve internal processes and workflows
  • Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues
  • Intuitive with apps and able to quickly grasp new backend systems and software, including Zendesk & Google suite
  • You must be adaptable to change, as we are super fast paced
  • Willing to work weekends and some Bank Holiday days

Benefits

Depop offers the opportunity to work in one of the UK's fastest-growing scale-ups, with a vibrant and diverse group of people, building a product we all deeply care about, in addition to:

Learn and Grow: We sponsor and run a myriad of programs, conferences and meet-ups to up-skill our employees and enhance their journey with us, just ask!
Wellbeing: We care about wellbeing. We offer a cycle to work scheme, healthy fruit and snacks in the office, breakfast every Tuesday, eye-care vouchers and a discounted gym membership.
Mental Health: Mental health is a top priority for Depop. We offer subsidised counselling appointments through SelfSpace, have mental health first aiders and also run yoga, meditation and more.
Work/life balance: We have 25 days of holiday with the opportunity to buy or sell 5 more, a day off for activism, and sabbaticals for our long-serving employees.
Family life: We offer flexible working (based on your team), generous parental leave policies, and, all of our offices are dog-friendly!
Financial: We match up to 6% on your pension and offer discounts through BenefitHub.
Fun: We love to celebrate our successes at Depop. On Friday we finish an hour early to socialise with free food, and have amazing Winter and Summer Parties. We also host internal employee socials such as quiz night, games night, movie night and more.

Depop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.




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