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Salesforce Administrator at Aircall
New York, US
Aircall is on a mission to redefine the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.
In this role, you will report to the Director of Revenue Operations, and you will be a key member of a team that sits at the intersection of Sales, Finance, Product, and Customer Success. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers.
The candidate should have strong communication and project management skills, enabling them to work with key business stakeholders to understand requirements and shape salesforce deliverables. They should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership, drive, and scrappiness is a must.

What you'll do:

    • Support all day-to-day application needs of the Go-to-Market teams on Salesforce
    • Hands-on configuration of Salesforce including user management, security, custom objects, page layouts, validation rules and workflows
    • Work cross functionally to build out enhancements and integrations at scale
    • Design, build, and deliver projects laid out by Aircall's roadmap
    • Own the data quality, migration, and maintenance in Salesforce (Manage duplicate records and improve our data quality)
    • Subject matter expert on CRM and industry best practices on how to structure our Salesforce
    • Partner with different business partners to identify and define business requirements

What you'll bring:

    • Bachelor’s degree preferred
    • 3 years or more experience as a Salesforce Administrator
    • In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those with APEX
    • Strong reporting background using standard reporting tools including standard Salesforce reporting functionality (Reports & Dashboards)
    • Experience using Salesforce Lightning
About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance is 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Competitive salary with gym reimbursement and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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