Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Customer Success Manager at GoCardless
San Francisco, CA, US

GoCardless’ mission is to break down barriers so that businesses can take payments directly from customers’ bank accounts, anywhere in the world, in any currency, at any time. 

A proud Y Combinator alum, GoCardless is creating the world’s FIRST payment network for bank transfers, to rival credit and debit cards, and in doing so, creating a new category of payments unrivalled in the industry. 

Leveraging our award-winning API, best in class cloud infrastructure and our network of software partners (e.g. Salesforce, Zuora, Xero), GoCardless is primely positioned to capitalise on a unique market opportunity. Backed by investors such as Google, Salesforce and Balderton Capital we’re now taking the next-generation of payments to enterprise businesses in North America.

This is an exciting time to join the GoCardless US team. With a focus on the largest and most strategic accounts, you will be joining a new team, giving you a huge opportunity to make it a success. 

We’re looking for a meticulous, curious and organised problem-solver to join our global Customer Success team and as the first hire in the US.

The Role

As a Customer Success Manager, you will be responsible for the long term success of our merchants with GoCardless.

Day to day, you will:

  • Work closely with Sales to run efficient and effective merchant handover meetings

  • Actively organise operational and strategic business reviews with your merchants to optimise their usage of GoCardless and discover opportunities to add more value

  • Create success account plans and growth plans for each of your merchants and keep these updated

  • Advocate for our merchants internally by delivering informed, quantified feedback

  • Utilise Customer Success tools and work with the wider Success team to provide a consistent level of service to our merchants

  • Manage and co-ordinate critical issues by working with our Operations and Engineering teams

  • Work closely with the Head of Customer Success to refine and improve processes

  • Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies

Who we’re looking for

We’re looking for someone who relishes the challenge of understanding each merchant and their industry. You should apply if:

  • You enjoy solving problems, but prefer preventing them

  • You have a proven track record in understanding complexity and then simplifying processes

  • You enjoy building and championing relationships with clients and internal stakeholders

  • You are commercially astute

  • You are naturally inquisitive and driven to do your best

  • You are able to stay organised and calm, even in high pressure situations

  • You have experience prioritising between multiple important and urgent issues

  • You love working cross-functionally and partnering with other teams on projects

  • You believe clients should be at the forefront of our efforts

  • An additional language such as French, German or Spanish is desirable

This role principally suits people with consulting or previous Customer Success experience, particularly in technology, finance or SaaS.

However, our team come from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.

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