ABOUT THE TEAM
Revolut for Business is a business account platform for domestic and international payments, designed to save SMEs time and money. We have thousands of businesses signing up everyday.It is a regulated product and as such there are a significant set of requirements that must be delivered as part of our product. This is achieved through a complex control framework designed to protect ourselves and our customers. This control framework covers the entire customer lifecycle, from onboarding through to ongoing review to, in a small number of cases, offboarding.
Our objective is to deliver a world class product that solves customer problems while meeting all these additional requirements with minimum disruption to our customers. In other words we want to maximise product experience while ensuring we minimise risks for ourselves and our customers.
Each product team operates independently like a mini-startup within Revolut, with its own tech and design resources. This not only allows for fast-paced development and pivots, but it also facilitates passionate, close-knit teams that work closely together to achieve their goals.
ABOUT THE ROLE
As Lead Product Owner of the CX team, you would be accountable for building and maintaining this control framework and optimising any customer interaction related to this.
This challenge requires leadership from someone with a strong product background. This person also needs to have knowledge of how control frameworks work in regulated industries. This person has experience in taking a complex set of non-precise requirements, breaking them down, structuring the problem, and ultimately proposing and delivering simple but elegant solutions.
This role requires you to:
Define the product vision and strategy for Revolut for Business flows such as onboarding, ongoing review and offboarding
Take ownership of ensuring Revolut for Business is compliant with a complex set of internal and external requirements
Deliver a product which is optimised for customer experience
Take responsibility for KPIs and KRIs for your products
Drive your own roadmap that delivers more with less
Lead multiple full-stack product teams
WHAT YOU'LL NEED
8+ years experience creating customer facing products
Spent time managing products within a heavily regulated environment
Managed multiple product teams to deliver roadmaps
Extensive experience building intuitive navigation and UX for large feature sets (background in information architecture is preferred)
Strong empathy for customers and an unwillingness to compromise on user-centred design
Highly logical and highly technical
Track record of building successful products using data, customer feedback, common sense, and / or machine learning
Even better if you have any of the following:
Worked in a startup in hyper growth model
Launched a regulated product from scratch
Working knowledge of SQL and/or Python
A LITTLE ABOUT US
We believe that there are better ways for people to control their money. Easier, fairer ways.
Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.
We reached 8 million customers in October 2019 and we're adding another million every quarter.
• Competitive salary
• Biannual equity bonuses
• All the latest tech you need
• Skip the commute and work from home once a week
• Roll with a free Revolut Metal subscription
• Pension plan
• Private health insurance
• Don’t panic about cooking: get free dinners with Deliveroo
• Start the day properly with fresh fruit and cereals
• Stay refreshed: get juice, tea, coffee and soft drinks on tap
• Rest up with 29 days’ holiday per year