At Zego, we’re reinventing an outdated industry and giving people the flexibility they need, allowing them to work on their own terms. Our platform provides super flexible insurance premiums, which offer workers in the gig economy the chance to work the hours they want without the pressure of having to pay for an expensive insurance premium upfront.
In 2018 we were listed as one of the top 3 disruptors to watch on the Sunday Times Fast Track 100. We were also listed in Wired magazine as one of the 5 hottest startups in London.
Recently we closed our series B round, raising $42M from top-tier investors that will fuel our growth into new territories and the expansion of our insurance portfolio.
Our recent success means that we’re currently scaling rapidly and hiring people that can help us supercharge our growth, while still embodying the values that have gotten us so far already.
We are now looking for a Training Lead to join our Customer Experience Team and play a key role in Zego’s growth in the UK and internationally. At Zego we are revolutionising our approach to Customer Services, and so we are looking for a talented individual who can train, coach and develop our Customer Experience function.
The role requires the ability to design, deliver and maintain up to date effective induction ongoing training programs and solutions that meet the priority needs of our Customer Experience Team.
Facilitate and lead training courses, including customer service training covering telephone and call handling skills
Work closely with our Quality Assessors, following up on call listening feedback to arrange training, or one to one support
Identify individual and team skills gaps
Responsible for scheduling regular training sessions (e.g monthly or quarterly)
Liaise with managers and encourage on-the-job coaching
Document trainee progress, providing weekly updates
Constantly develop training material and resources
You’re experienced in training, coaching and developing Customer Service Experience or Sales teams
Proven ability to design, deliver and maintain up to date effective training programs
Exceptional verbal and written communication skills
Strong interpersonal skills
Confident multitasker, with the ability to juggle a variety of projects at once
A respectful team player who can manage their own time well, whilst prioritising team targets
Comfortable working in a fast paced, constantly changing environment
Intuitive in understanding problems and efficient in solutions
Passionate about people and encourage self learning
You have a strong interest in startups and you are motivated to disrupt a traditional
industry and challenge people to see insurance from a new perspective
There will be a requirement to work with colleagues at remote sites to ensure continuity on training tools and approaches across all CX functions, these are London based
Able to work a 40-hour shift pattern between the hours of 9am-7pm Mon-Sun
Get to know our customers: credit with Uber and Deliveroo
Santander cycle keys, DriveNow credit and in-house e-scooters
Brand new Zego wardrobe: hoodies, tees, stickers and more
Therapy and coaching: make the most of life at Zego
Competitive salary, pension, 25 days’ annual leave (+ bank holidays)
Free breakfast every Friday
All the tools you need to get the job done
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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