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Business Analyst - Logistics Platform at The Hut Group
Northwich, England, GB

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About the Division:

Technology is at the heart of the business, core to the growth and internationalisation of all brands that sit under the THG umbrella. Our platform currently supports 177 international websites, in 47 different languages and 23 payment methods. We have our own warehouses and write our own software to fulfil customer orders. From hosting, all the way through to logistics, we power it all through efficient and scalable technology which has been developed in house!

In addition to our in-house capabilities, we frequently partner with best-of-breed 3rd party providers to supplement our excellent services and tools. To name a couple, we work closely with Oracle on a Compliance Management solution to ensure our products are of the highest quality, and a Demand Planning solution to optimise our inventory position to reduce out-of-stock scenarios and have the ‘right’ level of inventory in all of our warehouses. We integrate these 3rd party solutions into our in-house systems, so gaining an understanding of the end-2-end flow of information is key to be successful in this role.

We are looking to optimise our supply chain systems end-2-end, and need an experienced Business Analyst to help us map what this looks like today and highlight the gaps to enable us to prioritise our roadmap effectively. We need to start from the very beginning of the process, and the following will give you a flavour of what is in scope:

    Which suppliers do we use today?
    Which suppliers do we need to use going forward and why?
    How do we measure our suppliers and what are the right KPI’s for the business?
    How do we source products and services?
    How do we accept goods into our warehouses, and send this information back upstream to the relevant systems, including reporting?
    How do our operational teams deal with goods coming into the warehouses?
    How do our operational teams deal with goods going out of the warehouses?
    Which couriers do we use today?
    Which couriers do we need to use going forward and why?
    How do we measure our couriers and what are the right KPI’s for the business?
    How do we track deliveries and ensure an excellent customer experience?
    How do we deal with returns?

The role sits within Technology, reporting into the Senior Business Analyst and working closely with the Director of Supply Chain and the CTO - Logistics.

The successful candidate will not just gain an excellent understanding of the ‘As-Is' and ‘To-Be' processes, but also the systems in use at each of the steps including the users of these systems.

Strong stakeholder management is key as this person will be interacting with Technology, Finance (CFO and Finance Directors), Supply Chain Management and Warehouse Operations and be the bridge between the difference business units and Tech

With 600 technologists globally, we are squarely focussed on bigger ideas with innovation, creativity and outside of the box thinking. We look for individuals with a passion for creating robust and cutting-edge systems and processes that help our business' and our clients grow their ecommerce presence.



    Work to understand the interaction of the software with other systems, internal or external and to be able to understand the end-2-end business, system and data flows
    You will be required to travel to different warehouses and office locations to meet stakeholders, so holding a valid UK driver’s license and to have use of a vehicle will be essential
    Map all processes including system touch points in use and gaps at both a high-level and extremely detailed levels to enable an understanding of what we have in place today, and where we need to focus our attention next
    Facilitate workshops to elicit functional and non-functional requirements from stakeholders

Desirable Skills:

    Excellent communicator, comfortable in explaining technical detail and complex processes to others.
    Excellent at documenting complex processes using BPMN 2.0 and making it simple to understand
    Experienced in working closely with development teams
    Takes full ownership of own personal development, willing to learn new systems and demonstrated the capability to do this imminently
    Pragmatic in your approach with a ‘can-do' attitude, not scared to try new ways of doing things
    Strong stakeholder management
    Strong interpersonal skills
    Strong vendor/supplier management
    Resilient under pressure and able to separate the noise from what really matters


What’s in it for you

    Competitive Salary
    You’ll be joining a growing, intelligent team that will drive business change
    You’ll have the opportunity to make an impact within the team, applying the skills and methodologies you’ve learnt
    You’ll be working for a company with an excellent culture, in a friendly and fast paced environment
    You’ll be able to react to change with backing from the business
    You'll have the opportunity to solve complex business/technical problems

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